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Participant
October 27, 2021
Question

Saving duplicate files onto iCloud

  • October 27, 2021
  • 1 reply
  • 326 views

Hi Adobe people, first time poster, loooong time user. 
When working on .ai files and saving to my Apple  iCloud, the files are automatically saving duplicates. It will automatically add 2-3-4-5 etc at the end of the file name. So annoying. I got off the phone with Apple and they said everything is A-okay on their end and they can't speak to a 3rd party Abobe App. 
has anyone had this? It does it with both my current & older version of illustrator. 
Thanks in advance for everyone's help. 

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1 reply

Monika Gause
Community Expert
Community Expert
October 27, 2021

To get personal help (maybe someone needs to take a closer look), contact https://helpx.adobe.com/contact.html

There have been several instances of Illustrator not cooperating too well with iCloud. You can try if some of the settings in Preferences > File handling and clipboard affect this (save in background could be interfering)

Participant
October 27, 2021

Thank you. I also found that in some forums but it hasn't remedied anything 😞