Saving Error: Blank Dialogue Box

Forum|Forum|2 years ago
December 7, 2023
2 replies
652 views

Mac Book Air with Version 14.1.2 and OS Sonoma. I am unable to save, export, etc. because when i do i get a blank dialogue box (picture attached). I've lost hours of work several times due to this. I can't even "X" out of the box i have to press the escape button. Typically after trying a few times the program crashes all together with no recovery files. I have changed my file handling settings in illustrator, uninstalled and installed illustrator twice within the past two weeks, changed recovery file location savings, updated my computer and the app and this still happens at least once every two days - as a graphic designer for a career this is a huge problem!!!

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J

JACOB33029746eytk

Participant

Having the same issue, same mac! did you find a way to resolve the problem? Thanks

T

Taylor34117550yo7uAuthor

Participant

Honestly no, I kept updating the apps and mac but just took the risk of not saving projects and it went away lol! I did restart everything and uninstalled/reinstalled illustrator as well

Anubhav M

Community Manager

Hello @Taylor34117550yo7u,

We understand that encountering technical issues can be frustrating. Would you mind trying the following steps and checking if they help:
- Close all Adobe applications.
- Rename the UXP folder to UXP.old from the following location:
(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP
(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

- Relaunch Illustrator

Looking forward to hearing from you.

Thanks,

Anubhav