Scale issue when i relink image - Illustrator 30.0

Question

Hi,

I have an illustrator ai file supplied by a client along with the linked images/fonts. When the image is linked, the images come in at a strange scale. Its like photoshop canvas size has been extended on one edge of the image, but after checking and resaving the psd files i can confirm that the additional space is not there.

I've had the issue crop up in previous versions of illustrator but never found a solution.

Hopefully the attached images will assist in explaining the issue i have.

Abhishek Rao · Answer

Hello @john.scott,

I appreciate the comprehensive screenshots you've provided; they are extremely useful. To investigate this further, could you please confirm the operating system you are using and the version of Photoshop utilized to create or modify these PSD files?

In the meantime, please attempt to open the PSD in Photoshop, select all layers, and apply the Trim feature to eliminate any hidden pixels. Afterward, save the file and relink it in Illustrator. If the file includes Smart Objects, it would be beneficial to try rasterizing or trimming those as well before saving.

If the scaling continues to be misaligned after relinking, please provide a couple of the affected PSD files along with a brief screen recording of your entire workflow, demonstrating the issue from beginning to end. If the files are sensitive, feel free to send them privately via direct message on the community using any file-sharing service such as Drive or Dropbox.

Keep me updated on your progress.

Abhishek

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