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michaelc70798224
Participant
May 19, 2022
Answered

Scrolling in illustrator is choppy and incredibly frustrating. M1 MacBook Pro

  • May 19, 2022
  • 2 replies
  • 3544 views

16" MacBook Pro M1, latest macOS 12.3.1. Latest version of CC + illustrator. Never had the Intel version of Illuatrator installed. Scrolling in illustrator is short and choppy. I can only scroll 50px at a time. Happens in any file, even a new blank file. Takes 7-8 scrolls to move across a single a4 artboard. 

In contrast, scrolling in Photoshop is very fluid, fast, and has easing. Like it laways has been.

 

Any ideas?

Correct answer Anshul_Saini

Did this ever get resolved? I'm having the same issue...


Hi @DigitalChickster,

 

We are sorry to hear about your experience. I checked you previously had Freeze issues while opening and creating a new document. Are you facing a similar issue? Would you mind checking if GPU performance is turned on in Illustrator preferences (cmd+k) > Performance or not? Also, please try validating fonts and clearing the system font cache. Steps are on this helpx Article (https://helpx.adobe.com/in/fonts/kb/troubleshoot-fonts-illustrator-indesign.html).

 

Let us know how it goes.

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

2 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
May 23, 2022

Hi @michaelc70798224,

 

We are sorry to hear about your experience. This is not the experience we want you to have. Would you mind sharing a few details like:

  • Does updating to macOS 12.4 and updating the Illustrator v26.3.1 helps?
  • Does this happen on a specific document? Is the issue you have described reproducible on a new document?
  • Are you using multiple external monitors?
  • Please share a screenshot of your whole artboard, including the Control menu & Layers panel.
  • Have you tried resetting Illustrator Preferences (https://helpx.adobe.com/illustrator/using/setting-preferences.html)?
    Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings.

 

We are here to help. We just need more info.

 

Thanks & Regards,

Anshul Saini

M
michaelc70798224Author
Participant
May 24, 2022
Hi. I just updated macOS to the latest, and Illustrator is the latest. Still no improvement. As I said, Photoshop scrolls easily and smoothly. Illustrator scrolls very choppy and and in very very small increments.

Please help!!!
    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    May 25, 2022

    Thanks for confirming that. I'd recommend you to connect with our technical support team (https://helpx.adobe.com/contact.html?rghtup=autoOpen). The team here would be able to perform remote troubleshooting and assist you accordingly.

     

    If the issue gets resolved, please let us know here so everyone can know how the issue got resolved.

     

    Regards,

    Anshul Saini

    Mario Arizmendi
    Mario Arizmendi
    Legend
    May 19, 2022

    Try activating or deactivating GPU Performance under preferences

    M
    michaelc70798224Author
    Participant
    May 19, 2022

    yes, tried that. as well as rebuilding illus prefs, and installing earlier versions if illus. 

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