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Aripascuall
Participant
May 19, 2020
Question

Se cierra Illustrator al guardar

  • May 19, 2020
  • 1 reply
  • 1363 views

Hola!! Tengo problemas al guardar en Illustrator, el programa se cierra sin guardar los cambios. Tengo la ultima actualizacion de Illustrator (2020). Que puedo hacer?

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1 reply

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
May 19, 2020

Hi there,

 

Sorry to hear about your experience. This is not the typical behavior of the app. We'll be happy to help.

Would you mind sharing version of OS and Illustrator?  Does it happen with a specific file or all?

Do you have a printer connected? Have you tried resetting the preferences? (If not, please try doing that by following instructions on help article https://helpx.adobe.com/illustrator/using/setting-preferences.html#setting_illustrator_preferences

**Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.)

 

All this information would help us understand the issue and assist you accordingly. Looking forward to your response.

 

Regards,

Ashutosh

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