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PinkKitty
Participating Frequently
March 31, 2022
Answered

Selection tool not moving object

  • March 31, 2022
  • 3 replies
  • 1256 views

This just started out of the blue, no other programs open, I'm in Mac BigSur 11.3.1, Ill is up to date, tried restarting, reinstalling Ill, reset Ill preferences, ESC button works occasionally, moving with arrow keys will work but very frustrating when you have to move an image across the page. I've been using Adobe products since the late 80's and have never run into this weirdness, HELP.

 

This topic has been closed for replies.
Correct answer Anshul_Saini

Hi All,

 

We are sorry for the trouble. This issue appeared earlier in v26.1 and later got fixed in v26.2.1, but it has resurfaced again.

 

The product team is aware of the issue & they have identified the issue and currently working on a fix. I would request you to upvote this UserVoice for updates and stay tuned for the updates.

 

In the meantime, you may install the older version of Ai v26.3.1.

 

Thanks & Regards,

Anshul Saini

 

#Marking it correct to highlight

3 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity ManagerCorrect answer
Community Manager
August 8, 2022

Hi All,

 

We are sorry for the trouble. This issue appeared earlier in v26.1 and later got fixed in v26.2.1, but it has resurfaced again.

 

The product team is aware of the issue & they have identified the issue and currently working on a fix. I would request you to upvote this UserVoice for updates and stay tuned for the updates.

 

In the meantime, you may install the older version of Ai v26.3.1.

 

Thanks & Regards,

Anshul Saini

 

#Marking it correct to highlight

Anshul_Saini
Community Manager
Community Manager
April 5, 2022

Hi @PinkKitty,

 

We are sorry for the trouble. This issue has been fixed in the latest Illustrator update, v26.2.1, released yesterday. I would request you to update and let us know if the issue persists.

 

Regards,

Anshul Saini

PinkKitty
PinkKittyAuthor
Participating Frequently
April 8, 2022

Fixed, thanks!

Anshul_Saini
Community Manager
Community Manager
April 11, 2022

Glad to hear that, @PinkKitty.  Please feel free to reach out if you run into any other questions or issues in the future. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

Monika Gause
Community Expert
Community Expert
March 31, 2022

Do you use the Apple Magic Mouse?

Can you try a different mouse?

PinkKitty
PinkKittyAuthor
Participating Frequently
April 1, 2022

Wow, looks like that worked, so weird. So is the apple mouse going bad? Is there a way to fix it?

Monika Gause
Community Expert
Community Expert
April 1, 2022

The engineers are aware of the issue and together with Apple working on a fix.

 

Please search for the issue on http://illustrator.uservoice.com and add your vote. Then you will be notified of the progress.

 

Maybe this one: https://illustrator.uservoice.com/forums/601447-illustrator-desktop-bugs/suggestions/44914921-v26-1-0-click-drag-fails-snaps-back