Share for review on mobile not showing all artboards

Forum|Forum|2 years ago
April 21, 2023
2 replies
1270 views

I love love LOVE this new feature. However, I recently sent my client a 3-artboard link and nly the first artboard populates the artwork. The other two artboards show up but they are blank.

When viewed on a computer, all three are visible. Probably just a glitch that needs attention.

Bug

This topic has been closed for replies.

Anshul_Saini

Community Manager

Hi @Graphically5FF2,

We are glad you love the Share for Review feature, and thanks for bringing this issue to our attention. Would you mind confirming on which browser you are seeing this on your mobile device? Also, is it happening with all the files or this specific one? If it is a specific one, would you mind sharing the file and "share for review" link with us? So we can further investigate the issue on our end.

Also, please confirm the Illustrator & OS exact version, as Monika asked.

Looking forward to your response.

Best,
Anshul Saini

G

Graphically5FF2Author

Participating Frequently

Hello

I am using Safari. As is the recipient.

The problem persists on both of our phones.

I just tried it with a different file. Here is a link:

https://assets.adobe.com/id/urn:aaid:sc:US:a7bdfe39-a7cb-401d-a8d0-61bf1e0d1509?view=published

iOS: 13.3.1

Illustrator: 27.5

Anshul_Saini

Community Manager

Hi @Graphically5FF2,

Thanks for sharing the link. I am able to replicate the same at first. I resolved it by just zooming in and out by pinching on the screen with two fingers. (Attached screenshot below for reference.)