Shared Library Not Showing

Forum|Forum|4 years ago
May 28, 2021
4 replies
14575 views

My colleage invited me to collaborate with his library. When I clicked on the "Start collaborating" button in the email invite, it does not show up in my CC online nor the Adobe app libraries. I quite out of the programs and restarted my mac and I don't see anything. Thoughts?

Sync and storage

Correct answer bar-bar-a

Rounding back to this!

I tried all of the suggestions folks posted. Colleagues on other teams couldn't open up their own notfications panels to find the library, logging in and out didn't work, checking firewall settings was a bust, etc. None of it worked for us!

Then i noticed the small icon next to the library i was trying to share. We have a corporate account. If a library was setup under my marketing group it wasn't shareable. I had to dupe the libraries i wanted to share into my personal library and share from there. That solved my problem.

Sharing an image below. Blocking out my company name to protect the innocent (Haha).

CarlosCanto

Community Expert

That happened to me before, I gave a client my email, but I was logged into my CC account with a different email. The email invite needs to match the login account email.

Lukas Engqvist

Community Expert

It could be security settings or firewall settings. I cannot use shared libraries at work, but on my home computer it works well

Ashutosh_Mishra

Inspiring

Hi there,

Sorry to hear about your experience. Have you tried logging out and logging back into the Creative Cloud app? You may also check the shared content on this link: https://assets.adobe.com/libraries

Hope it helps.

Regards,

Ashutosh

T

TreeSFAuthor

Participant

I tried those things already and it didn't work. I ended up creating folders of my own and adding the company logos in there.

bar-bar-aCorrect answer

Participant

Rounding back to this!

I tried all of the suggestions folks posted. Colleagues on other teams couldn't open up their own notfications panels to find the library, logging in and out didn't work, checking firewall settings was a bust, etc. None of it worked for us!

Then i noticed the small icon next to the library i was trying to share. We have a corporate account. If a library was setup under my marketing group it wasn't shareable. I had to dupe the libraries i wanted to share into my personal library and share from there. That solved my problem.

Sharing an image below. Blocking out my company name to protect the innocent (Haha).