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T
temel tugrul343270426k7g
Participant
December 18, 2023
Question

shortcut problem

  • December 18, 2023
  • 1 reply
  • 179 views

Even though the "Import previous preferences and settings" option is active in Photoshop and Illustrator, my shortcut settings are lost after each update. What's the solution?

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1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
December 18, 2023

Hello @temel tugrul343270426k7g,

Sorry to hear about this experience. Would you mind removing all Adobe applications using the Creative Cloud Cleaner Tool (https://adobe.ly/3GTKS1T) and then reinstalling and checking if it helps? Looking forward to hearing from you.

 

Thanks,

Anubhav

T
temel tugrul343270426k7gAuthor
Participant
December 19, 2023

I applied the methods you mentioned. I will let you know the results when the programs are updated. Thank you.

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