Skip to main content
Langerdesign
Langerdesign
Participant
July 10, 2021
Question

"Show Grid" feature slowing Illustrator performance and making hard to change tools & zoom In/Out

  • July 10, 2021
  • 4 replies
  • 1861 views

Hello,

i am working on the newest iMac however, activating the grid in Illustrator slows down the program to such an extent that even simple actions such as changing tools or zoom in and out no longer work. As soon as I hide the grid everything works acceptable again.

I am using a 1 mm grid with one subdivision in the preset color.

Thanks to everyone who is able to help.

 

 

{Renamed by MOD}

    This topic has been closed for replies.

    4 replies

    S
    Steph5FDA
    Participant
    August 23, 2022

    This is also happening to me. Just updated to the latest Illustrator. I am using a brand new Mac Studio and the grid slows the performance to th epoint I can't even click one of the file menus

    A
    andrewa98264247
    Participant
    May 19, 2022

    Having the same issue. Turning on "Show Grid" makes performace so bad illustrator becomes unusable. My grid preferences are set to a 12 pixel grid with 12 subdivisions to build small icons at the pixel level (while NOT using pixel preview). I've used this setup for years but only recently started having issues. (It happens in old and new documents)

     

    If I change grid preferences to something like a grid line every 48 px with 1 subdivision performance improves dramatically, but I need the single pixel grid. 

     

     

     

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    May 23, 2022

    Hi @andrewa98264247,

     

    We are sorry for the trouble. Would you mind sharing a few details like:

    • The exact version of macOS & Illustrator. Please ensure they both are updated to v12.4 and 26.3.1, respectively.
    • Is the issue reproducible all the time on all the documents?
    • Are you using a grid in the outline preview?

     

    We are here to help. We just need more info.

     

    Thanks & Regards,

    Anshul Saini

    D
    Deej_Woo
    Participant
    May 26, 2022

    Hello,

     

    I am also experiencing extreme lag when using the grid. I have unchecked "Grid in Back" in my preferences and the lag seems to have disappeared. 

     

    Looking forward to hearing how this one is resolved!

    U
    UselessUser
    Inspiring
    November 13, 2021

    Same thing here. Latest Intel MacBook Pro. Illustrator version 26.0.1.

     

    I set a 10 mm grid with 10 subdivisions, activated "Show Grid" and everything nearly grinds to a halt.

     

    Just recently upgraded from the last CS version to CC and now I can hardly do a thing and will miss a deadline.

     

    Extremely disappointing!

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    November 17, 2021

    Hi there,

     

    Sorry about the trouble. I would like to know if GPU performance is turned on in your Illustrator preferences (cmd+k) > Performance? If it is turned on and you are still facing the issue, then I would request you to please share a few details like:

    • Is the issue happening while working on a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
    • Where are you saving the files (Network Drive/ System HDD/ Shared Folder on System/ External HDD)?
    • Are there any recent changes made to your system? For example, any antivirus, system updates, plugins, or web extensions installed recently.
    • Screenshot of “About This Mac.” (both Overview and Displays tab)
    • Are you using an external monitor(s)? If yes, with which port and cable combination it is connected.
    • Are you using any external GPU?
    • A small video demonstrating the issue could be really helpful.
    • Does resetting Illustrator Preferences ( https://helpx.adobe.com/illustrator/using/setting-preferences.html) help to resolve the issue?

      Disclaimer: Please note that resetting preferences will remove all the custom settings, and Illustrator will launch with default settings. You can also take a backup of the folders in case you want to. Location is mentioned in the article.

       

    I will be looking forward to your response.

     

    Regards,

    Anshul Saini

    U
    UselessUser
    Inspiring
    November 18, 2021

    In the preferences, it says "Compatible GPU available", so I have the "GPU Performance" option turned on.

     

    The issue happens on old and newly created documents. The computer is not on a network. The files reside on the computer. The lag occurs with and without Internet connection. I do not use antivirus software on this computer and do not use web extensions. The issue occurs with and without external monitor. I do not use an external GPU. Resetting the preferences and reinstalling macOS did not help.

     

    I did not make a video as there is nothing to see. With the grid shown, it can take up to a minute that a clicked menu item eventually reacts. Thus, I have to kill Illustrator using the terminal.

     

    Thanks for looking into a solutionl

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    July 20, 2021

    Hi there,

     

    Sorry about the trouble. Could you please share a few more details like:

      • OS and version of Illustrator
      • Are you using M1 iMac?
      • Is the issue occur in a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link.
      • When did this start happening? Are there any recent changes made to your system? For example, any antivirus, system updates, or web extensions installed recently.
      • Is the GPU Performance under Preferences > Performance is turned on? If not, turn it on and see if it makes a difference.

         

    Looking forward to your response.

     

    Thanks & Regards,
    Anshul Saini

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices