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Sean23298992ppxd
Participant
February 23, 2022
Answered

Silhouette Connect Plugin does not work with Illustrator 2022

  • February 23, 2022
  • 3 replies
  • 13111 views

Hello all - I am using a plugin for the Silhouette Cameo  craft cuttter. I have the latest version from Silhouette (1.6.066.001), which says it has been updated for Illustrator 2022. When I "Send to Silhouette Connect" from Illustrator, the registration marks show up in the wrong place in Silhouette. They don't match what's in Illustrator or what was printed. It is literally impossible to get the cut right when the marks are off. I have tried making sure I have the mat selected correctly in Silhouette - in fact selecting any mat of any size in Silhouette does not change the placement of the registration marks on their page. See attached pics. I have spent days in a frustrating customer support spiral over this. Is anyone else having this problem?

    Correct answer Sean23298992ppxd

    So true.

    Thankfully for some devices there is third party software to drive them, such as VueScan for ancient scanners. As long as you can connect them to your machine, of course (thinking of that SCSI scanner I had ...)

     

    Maybe there is a thrid party driver for the plotter as well.


    Update as of July 17 - 2022. Silhouette DOES have a new Beta version of the Connect Plugin available, and it does seem to correct this issue. Version 1.6.107 is the new one.  It doesn't say anything about it fixing this bug, only support for CorelDraw 2022 and something about licensing, but I tried it nd it works. You have to go to the software downloads page, select "More Info" on the Connect Plugin choice, then select "Download Beta Versions" in small print. Them you will be presented with the download for it.  Seems to work fine in this version, with Illustrastor 2022. Finally!

    3 replies

    M
    m2tno
    Participating Frequently
    March 3, 2022

    Thank god you posted this. I am having the same problem and was pulling my hair out trying to figure out what was going on. To revert to an older version of Illustrator is ludicrous. We shouldn't have to do this. I just purchased the plunging hoping for easier integration with my portrait but now I'm basically back at square one.

     

    The registration prints out one way but when using connect it resizes itself.

    Kevin Stohlmeyer
    Community Expert
    Kevin StohlmeyerCommunity Expert
    Community Expert
    March 3, 2022

    @m2tno you are correct that you shouldn't have to install an older version of Illustrator, but the issue is with Silhouette, not Adobe.

     

    I went round and round with Silhouette for days and they finally admitted, under a lot of pressure, that it is an issue with Illustrator 2022 and their plugin.

    M
    m2tno
    Participating Frequently
    March 4, 2022

    Kevin,

     

    Yes, you are right. The dig was at Silhouette, not Adobe.

     

    Warmest regards,

     

    Mike

      erinferinferinf
      Adobe Employee
      erinferinferinf
      Adobe Employee
      February 28, 2022

      Did you try reaching out to the Silhouette people?

       

      Can you install different versions of Illustrator?

       

      S
      Sean23298992ppxdAuthor
      Participant
      March 2, 2022

      Yes, I went round and round with Silhouette for days and they finally admitted, under a lot of pressure, that it is an issue with Illustrator 2022 and their plugin. Apparently you can roll back to Illustrator 2021 and an older version of the plugin and  it will work. I have a second computer that has a massive battery swelling issue that was my old computer before I upgraded, and it still works on those verisons from there. I would prefer no to roll back my new computer right out of the gate.

       

      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      March 2, 2022

      You can install and run both copies of Illustrator using the CC desktop app to install.

      No need to use a second computer.

      https://helpx.adobe.com/download-install/using/install-previous-version.html 

      Kevin Stohlmeyer
      Community Expert
      Kevin StohlmeyerCommunity Expert
      Community Expert
      February 23, 2022

      I can't even get the latest Connect plugin to download - it just keeps looping back to the main download page on their site. Sorry.

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