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Valeri28353144h1qf
Participant
June 20, 2023
Answered

Since June 2023 update Illustrator crashes frequently

  • June 20, 2023
  • 4 replies
  • 2155 views

Anyone else experiencing this? Seems to crash especially if I'm using the new image trace, which I hate. Is there a way to revert back to the old image trace?

    This topic has been closed for replies.
    Correct answer Ton Frederiks

    You are not alone.

    Yes, you can go back to a previous version.

    In the CC app go to Apps > All Apps

    Next to Illustrator you will see 3 dots

    Click and select Other Versions

    You can Uninstall Illustrator and install the previous version or leave the current Illustrator installed and install an additional previous version.

    4 replies

    B
    Bright33456075ollo
    Participant
    November 7, 2023

    Even the mobile App, crashes every time I open it. The older version was good 

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    November 7, 2023
    quote

    Even the mobile App, crashes every time I open it. The older version was good 


    By @Bright33456075ollo

     

    Upüdated the iPad OS? In that case try and turn off the Apple Pencil Effects in the system settings.

    E
    eraxtyledesign
    Known Participant
    June 29, 2023

    Indeed, It crashes for me every 35 minutes, using image trace, placing objects, resizing fonts, converting vector lines, and if I am using elements outside the art board, those elements will not be recovered when loading the program back again, and sometimes what is recovered is an image like a screenshot of the art board, no vector files, that is even worse, I had encountered so many ways this update crashes illustrator, I just got creative.

     

    The only way to survive this update from illustrator cc until Adobe fix it, is doing the following:

     

    1. Expand your art board to max, this way when illustrator CRASHES, at least you do not lose any other design elements outside the art board.
    2. Let say by the time you read this post you lost some files, I actually was on your shoes a week ago, when important files were lost and losing them were not negotiable for me, then I did the following after really thinking to downgrade to last year version which was more stable for me:
    • PC or MAC search for this file folder location: AIDTemp.aid
    • I am using a PC I found it on the C:username/Appdata/Roaming/Adobe/Adobe illustrator/ 27.6.1/SystemCompatibilityReport/27.6/win/  look for the [.aid file], mine looks like this (AIDBTemp16869531233046008905088.aid) /look for the latest .aid file and FORCE to open in illustrator, when you click to open, select illustrator software to open it.
    • This file is the latest illustrator file right before illustrator CRASHED.
    • Resave it, expand your art board to max screen on illustrator, and keep working on it
    • Illustrator will continue crashing more often, but at least you do not lose your files completely this time.
    • Hope that helps!
    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    July 11, 2023

    Hello @eraxtyledesign,

     

    Sorry for the delayed response. We understand that experiencing crashes while working in Illustrator can be frustrating. Would you mind confirming if the steps shared above helped resolve the problem? If not, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

     

    Looking forward to your response.

     

    Thanks,
    Anubhav

    M
    Matthew25211124lztf
    Participant
    November 20, 2023

    All this does is send you to a page to learn about report crashes. What a waste of time. Ironically the title is "In the unlikely event of Illustrator crashing" Why do we have to keep putting up with garbage service from Adobe, you charge so much and never fix your broken monopolised apps. Stop focusing on AI that's falsely advertised and random little features and focus on performance, stability and functionality. 

    When will your services catch up to your prices, I can't wait for the day you have a competitor in the market that forces you to step up that you don't buy up to add to your "collection"

    For me, illustrator 23 and 24 crashes when left idle for an hour or so and this has been happening for a while now. I've used two machines and it's all updated and the same thing keeps happening. Illustrator feels so clunky and old these days on top of these crashes. 

    Step up or you'll loose all your customers once something else comes along.

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    June 28, 2023

    Hello @Valeri28353144h1qf,

     

    Sorry for the delayed response. We understand how frustrating it can be to experience crashes in Illustrator, especially in the middle of the work. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/illustrator/kb/fix-crash-on-launch-issues.html) and checking if it helps? Also, kindly share the crash report using the steps in this article (https://helpx.adobe.com/illustrator/kb/crash-next-steps.html) and use the same email account as your community account for quick tracking. We appreciate your time and efforts in resolving this issue.

     

    Looking forward to your response.

     

    Thanks,
    Anubhav

    Ton Frederiks
    Community Expert
    Ton FrederiksCommunity ExpertCorrect answer
    Community Expert
    June 20, 2023

    You are not alone.

    Yes, you can go back to a previous version.

    In the CC app go to Apps > All Apps

    Next to Illustrator you will see 3 dots

    Click and select Other Versions

    You can Uninstall Illustrator and install the previous version or leave the current Illustrator installed and install an additional previous version.

    V
    Valeri28353144h1qfAuthor
    Participant
    June 29, 2023

    Thank you for your help, I have just decided to revert back to the old Illustrator version.

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