Since updating to MacBook Tahoe, cannot export file in Adobe Illustrator

Forum|Forum|6 months ago
October 2, 2025
2 replies
315 views

When I try to export to an .ai file to .psd or .png, i get these two messages (attached). I have rebooted. I have reset illustrator settings. And i've done a clean up of my macbook pro 16 inch 2019, with a purchased software. i've also posted my macbook info. Any help would be appreciated.

Bill Silbert

Community Expert

Are you using any third-party plug-ins with your Illustrator or the new OS? If so make sure that they have been updated to a version that is compatible with Tahoe (if that exists!). If you can't update the plug-ins then try disabling them and see if the problems with Illustrator persist.

D

debdorisAuthor

Participating Frequently

not to my knowledge. i have not added anything additional if thats what you mean.

Anubhav M

Community Manager

Hello @debdoris,

I'm sorry to hear about your experience. Could you try the suggestions shared in this help article (https://adobe.ly/3IWCpQi) and let us know if they help?

Also, try checking if Illustrator behaves this way with all files, including when exporting/saving to a specific folder location, and share your observations.

Looking forward to hearing from you.

Anubhav