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HiloRain
Participant
September 30, 2026
Answered

Since upgrading to MacOS 27 (Golden Gate) Illustrator hangs on startup. How can I fix this?

  • September 30, 2026
  • 2 replies
  • 21 views

Every time I start Illustrator, it stops responding. If I let it sit for 10-15 minutes, it eventually becomes usable. 

I’ve uninstalled/reinstalled the software; I’ve removed my system preferences; I’ve deleted my UXP files. None of this helps my problem. 

Is there a solution to this problem?

      Correct answer Monika Gause

      It is just too early to update to MacOS 27. It’s better to wait for announcements by Adobe.

      That said: do you have any third party plugins? Equipment like a Wacom, special mouse, whatever? The drivers might not be compatible or need updates if available.

      2 replies

      HiloRainAuthor
      Participant
      September 30, 2026

      Looks like Wacom was the culprit! I didn’t even think about checking that out. Thanks so much!!!!

        Monika Gause
        Community Expert
        Monika GauseCommunity ExpertCorrect answer
        Community Expert
        September 30, 2026

        It is just too early to update to MacOS 27. It’s better to wait for announcements by Adobe.

        That said: do you have any third party plugins? Equipment like a Wacom, special mouse, whatever? The drivers might not be compatible or need updates if available.

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