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v4leeen1
Participant
Oct 3, 2024 2:07 AM UTC
Answered

sistema incompatible al querer descargar Illustrator

Hola, quise descargar Adobe illustrator desde mi cuenta con suscripción y me encontré con la sorpresa de que me pone que "Mi sistema es incompatible" Pense que era por tener la ultima version de W11, por lo tanto, hace 1hs formateé y me instale el w10 version 22h2, la cual en los requerimientos de Illustrator dice que funciona, y ni aún así me deja descargarlo, necesito ayuda urgente porfavor! 

 

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v4leeen1Correct answer
Participant
Nov 25, 2024 3:54 PM UTC

hi, after posting this I THINK I used a different browser than the one I was using to download apps from Adobe Creative Cloud via the web and it worked, I don't remember exactly! I was using Chrome and then installed Opera. The PC had nothing to do with it because I formatted it, only the browser apparently. I hope I have helped! 

 

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9 replies

Daniel_Rodr�guez Garc0473
Participant
Nov 25, 2024 12:18 PM UTC

I'm Encountering the same isue with every app on the creative suite.

I just updated my PC to the latest Version of Windows 10 22H2 (I wont update to W11 since my hardwareisn't compatible and I cannot afford the hardware update)

My PC specs
-Intel core i7 7700

-Nvidia GTX 1060 6GB

-16GB RAM

-Plenty of free space on the Hard drives.

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Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Nov 25, 2024 3:46 PM UTC

Hello @Daniel_Rodr�guez Garc0473,

I'm sorry to hear about your experience. Could you please share the System Information Report (https://adobe.ly/47V10gq) and a screenshot of the error message so that I can check it with the team?

Looking forward to hearing from you.


Anubhav

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Community Expert
Bobby HendersonCommunity Expert
Community Expert
Oct 3, 2024 4:41 AM UTC

What kind of hardware does your computer have (type of CPU, amount of RAM, video card, etc)? Does the hardware meet the system requirements of the applications?

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GraphiCore
Participant
Oct 5, 2024 7:30 PM UTC

I have the same issue, I have Windows 11 pro 64-bit 12th Gen Intel(R) Core(TM) i5-12400 (12 CPUs), ~2.5GHz, 16 RAM. I have always been able to download Adobe programs and now out of nowhere when I want to download illustrator again because I had deleted it, I get that it is not compatible in Creative cloud, I can't understand what happened.

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Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Oct 7, 2024 11:24 AM UTC

Hello @GraphiCore,

Based on what you have shared, you should be able to install Illustrator without any problems. Could you please share the System Information Report (https://adobe.ly/47V10gq) and a screenshot of the error message so that I can check it with the team?

Looking forward to hearing from you.

 

Anubhav

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