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v4leeen1
Participant
October 3, 2024
Answered

sistema incompatible al querer descargar Illustrator

  • October 3, 2024
  • 2 replies
  • 901 views

Hola, quise descargar Adobe illustrator desde mi cuenta con suscripción y me encontré con la sorpresa de que me pone que "Mi sistema es incompatible" Pense que era por tener la ultima version de W11, por lo tanto, hace 1hs formateé y me instale el w10 version 22h2, la cual en los requerimientos de Illustrator dice que funciona, y ni aún así me deja descargarlo, necesito ayuda urgente porfavor! 

 

This topic has been closed for replies.
Correct answer v4leeen1

hi, after posting this I THINK I used a different browser than the one I was using to download apps from Adobe Creative Cloud via the web and it worked, I don't remember exactly! I was using Chrome and then installed Opera. The PC had nothing to do with it because I formatted it, only the browser apparently. I hope I have helped! 

 

2 replies

D
Daniel_Rodr�guez Garc0473
Participant
November 25, 2024

I'm Encountering the same isue with every app on the creative suite.

I just updated my PC to the latest Version of Windows 10 22H2 (I wont update to W11 since my hardwareisn't compatible and I cannot afford the hardware update)

My PC specs
-Intel core i7 7700

-Nvidia GTX 1060 6GB

-16GB RAM

-Plenty of free space on the Hard drives.

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
November 25, 2024

Hello @Daniel_Rodr�guez Garc0473,

I'm sorry to hear about your experience. Could you please share the System Information Report (https://adobe.ly/47V10gq) and a screenshot of the error message so that I can check it with the team?

Looking forward to hearing from you.


Anubhav

B
Community Expert
Bobby HendersonCommunity Expert
Community Expert
October 3, 2024

What kind of hardware does your computer have (type of CPU, amount of RAM, video card, etc)? Does the hardware meet the system requirements of the applications?

G
GraphiCore
Participant
October 5, 2024

I have the same issue, I have Windows 11 pro 64-bit 12th Gen Intel(R) Core(TM) i5-12400 (12 CPUs), ~2.5GHz, 16 RAM. I have always been able to download Adobe programs and now out of nowhere when I want to download illustrator again because I had deleted it, I get that it is not compatible in Creative cloud, I can't understand what happened.

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
October 7, 2024

Hello @GraphiCore,

Based on what you have shared, you should be able to install Illustrator without any problems. Could you please share the System Information Report (https://adobe.ly/47V10gq) and a screenshot of the error message so that I can check it with the team?

Looking forward to hearing from you.

 

Anubhav

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