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Anna.Scott
Participant
Oct 10, 2024 1:43 AM UTC
Question

Site licence issue. Deactivation.

I forgot to disable my site license before sending my work laptop back to the leasing agent. That laptop has been wiped and the software is no longer being used or accessible. However I cannot access Abode Creative Suite on my new laptop as the number of users has been exceeded. Is there anything I can do? It is software on a CD. 

 

I have tried calling Abode and was put on hold for 25 mins before being hung up on. Any help would be greatly appreciated. 

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3 replies

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
Oct 10, 2024 7:57 AM UTC

so this is version CS6?

It is no longer supported. You can try this: https://helpx.adobe.com/x-productkb/policy-pricing/error-activation-limit-reached-sign.html#:~:text=A%20single%20license%20for%20Adobe,want%20to%20use%20the%20software. 

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Anna.ScottAuthor
Participant
Oct 11, 2024 12:03 AM UTC

Hi Monika, thank you for your reply. It is CS5. Unfortunately, I do not have access to my old computer to deactivate the software that is no longer being used. Sad mistake on my part! 

 

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justlearn
Community Expert
justlearnCommunity Expert
Community Expert
Oct 11, 2024 7:32 AM UTC

@Anna.Scott I always thought you can still 'Deactivate' . If you are the 'registered' owner CS5, I would apptempt to login into your Adobe.com account. Click on the profile icon, top right corner. Click on 'Manage Account' . Under Plans and Payment - Activate Devices - which may show you to 'Deactivate' button (https://account.adobe.com/activated-devices)







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