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Known Participant
September 20, 2024
Question

sleep mode

  • September 20, 2024
  • 2 replies
  • 504 views

Hello Team,

 

I’m using Adobe Illustrator in my process to save AI files as SVG files. Previously, I used CS5 without any issues, and performance was fast. However, the current version of Illustrator CC is very slow, and I’m facing several problems.

Specifically, when I start the application, if I don't interact with the computer, Illustrator doesn’t save data quickly—it can take hours. The same image only takes about a minute in CS5.

It seems like Illustrator goes into sleep mode. I’ve reached out multiple times but haven’t received a proper solution; they just keep asking for system specs, which I’ve already provided several times.

Please help me with a proper solution.

 

I’m using Mouse Juggler to prevent my system from locking, but Adobe Illustrator still goes into sleep mode if I’m not actively using the computer. I’m running a process that takes around 10 hours, so I can’t be at the computer the entire time. This is really frustrating.

 

Thank you!

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2 replies

Known Participant
September 23, 2024

Hello team..

reply????

 

Anubhav M
Community Manager
Community Manager
September 26, 2024

Hello @Santhana Kiru31727334jpbt,

I am sorry to hear about your experience and for the delayed response. I hope the problem is resolved by now. If not, would you mind trying the following steps to check if they help:

Disable Background Save

  • Navigate to Edit (Windows) or Illustrator (Mac) > Preferences > File Handling & Clipboard.
  • Uncheck the "Save in Background" option.

 

Check System Power Settings

  • On Windows: Go to Control Panel > Power Options and select High Performance. Set "Turn off hard disk" and "Sleep" to Never.
  • On Mac: Open System Preferences > Energy Saver, then set both display and system to Never sleep.

Looking forward to hearing from you.

Thanks,
Anubhav

Known Participant
September 20, 2024

I’m using Mouse jiggle  to prevent my system from locking, but Adobe Illustrator still goes into sleep mode if I’m not actively using the computer. I’m running a process that takes around 10 hours, so I can’t be at the computer the entire time. This is really frustrating.