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Santhana Kiru31727334jpbt
Known Participant
Sep 20, 2024 9:05 PM UTC
Question

sleep mode

Hello Team,

 

I’m using Adobe Illustrator in my process to save AI files as SVG files. Previously, I used CS5 without any issues, and performance was fast. However, the current version of Illustrator CC is very slow, and I’m facing several problems.

Specifically, when I start the application, if I don't interact with the computer, Illustrator doesn’t save data quickly—it can take hours. The same image only takes about a minute in CS5.

It seems like Illustrator goes into sleep mode. I’ve reached out multiple times but haven’t received a proper solution; they just keep asking for system specs, which I’ve already provided several times.

Please help me with a proper solution.

 

I’m using Mouse Juggler to prevent my system from locking, but Adobe Illustrator still goes into sleep mode if I’m not actively using the computer. I’m running a process that takes around 10 hours, so I can’t be at the computer the entire time. This is really frustrating.

 

Thank you!

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3 replies

Santhana Kiru31727334jpbtAuthor
Known Participant
Sep 23, 2024 4:30 AM UTC

Hello team..

reply????

 

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Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Sep 26, 2024 6:37 AM UTC

Hello @Santhana Kiru31727334jpbt,

I am sorry to hear about your experience and for the delayed response. I hope the problem is resolved by now. If not, would you mind trying the following steps to check if they help:

Disable Background Save

  • Navigate to Edit (Windows) or Illustrator (Mac) > Preferences > File Handling & Clipboard.
  • Uncheck the "Save in Background" option.

 

Check System Power Settings

  • On Windows: Go to Control Panel > Power Options and select High Performance. Set "Turn off hard disk" and "Sleep" to Never.
  • On Mac: Open System Preferences > Energy Saver, then set both display and system to Never sleep.

Looking forward to hearing from you.

Thanks,
Anubhav

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Santhana Kiru31727334jpbtAuthor
Known Participant
Sep 20, 2024 9:11 PM UTC

I’m using Mouse jiggle  to prevent my system from locking, but Adobe Illustrator still goes into sleep mode if I’m not actively using the computer. I’m running a process that takes around 10 hours, so I can’t be at the computer the entire time. This is really frustrating.

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