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K
kyrar73355990
Participant
November 5, 2019
Question

Slow cursor response in Illustrator 2020 on Windows 10

  • November 5, 2019
  • 2 replies
  • 1557 views

So I recently put Adobe Illustrator on a new computer and my cursor apears to lag, as if the refresh rate of the cursor slows down. I tried to downscale the UI and trun off adjust cursor proportionally, however, this did not work for me. Is there a fix for this? I have the latest version of Adobe Illustrator CC.

 

{Renamed by MOD}

 

This topic has been closed for replies.

2 replies

Srishti_Bali
Srishti_Bali
Legend
November 28, 2019

Hi Kyra,

 

Sorry to hear about this. I am hopeful that the issue was fixed by now. If not, please share the following details:

  • Is it happening with just 1 file or all the files?
  • Where the files are saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)? 
  • Is the issue related to a specific workflow/ feature/ tool?
  • What is the file format (Ai/ EPS/ SVG)?
  • Graphic Card and RAM installed on your system?

 

We are currently investigating this issue and need your help to find the root cause of the issue.

 

Regards,

Srishti

Scott30847339
Scott30847339
Participant
June 29, 2020

Any solution for this? I also tried to downscale the UI and turn off adjust cursor proportionally method too that some users recommend but it didnt work for me. 

M
MFrain
Participant
October 15, 2020

If youre using an external monitor, try turning off 'GPU Performance' which is located in 'Preferences > Performance'.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    November 5, 2019

    Which system?

    Is Chrome running?

    K
    kyrar73355990Author
    Participant
    November 5, 2019

    Windows 10, does chrome effect it?

    K
    kyrar73355990Author
    Participant
    November 5, 2019

    I closed chrome, it still causes the cursor to be slow and once the cursor is slow the screens brightness ever so slightly blinks. This does not happen on any other program that I own on my PC, it is not a GPU problem either I just got a new one. How do I solve this?

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