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Marcus37713476cui0
Inspiring
March 31, 2025
Answered

Slow File Open - Illustrator 29.4

  • March 31, 2025
  • 3 replies
  • 1746 views

The issue I'm facing is: Illustator is taking about 1 minute to open a file. No matter if the file is big or short. Using the latest Version 24.9. I didn't face it at previous version.

    Correct answer Marcus37713476cui0

    Hi. Finally, I figured out what was happening after some tests.

    As we work with fashion design, we need to use CorelDraw to import the PLT files from Audaces, then copy and paste to Illustrator.

    The issue occurs while both Illustrator and CorelDraw are open. It had never happened before with the previous version. That's why I didn't mention it.

    Now I must close CorelDraw as soon as I finish with the PLT files and Illustrator becomes fast again.

    I hope this will help others with the same issue.



    3 replies

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    April 3, 2025

    Hello @Marcus37713476cui0,

    Would you mind sharing more details, like the version of the OS installed, and if this happens with files from a specific folder location like a removable/network drive or a cloud-synced folder (Google Drive/iCloud Drive/etc.), so I can better assist you?

    Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

    Looking forward to hearing from you.

     

    Anubhav

    M
    Marcus37713476cui0Author
    Inspiring
    April 2, 2025

    Unfortnatelly, today it is slow again. Sad. 

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    April 2, 2025

    Hello @Marcus37713476cui0,

    Could you confirm if this is happening while opening files or with something else? If it's the former, try moving your files to a local folder, like the desktop, and share your observations.

    Looking forward to hearing from you.

    Anubhav

    M
    Marcus37713476cui0Author
    Inspiring
    April 3, 2025

    Local files. Tried with Ai, SVG and PDF, all takes about two minutes to open. Even when I create a new file or edit a Smart Vector from Photoshop. 
    Sysem Info:

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    GPU Info:
    Illustrator Version: 29.4
    OpenGL Version: 4.6.0 NVIDIA 560.94
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    Display Adapter[0] SubSysId: 180110de
    Display Adapter[0] Revision: 161
    Display Adapter[0] DedicatedVideoMemory: 7957
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    Display Adapter[0] SharedSystemMemory: 16326
    Display Adapter[0] Attached Monitors: \\.\DISPLAY1
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    Driver[0] PNP DeviceID: PCI\VEN_10DE&DEV_2882&SUBSYS_180110DE&REV_A1\4&B36F5C3&0&0008
    Driver[0] Installed Display Drivers: C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_0afec3f2050014a0\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_0afec3f2050014a0\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_0afec3f2050014a0\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispig.inf_amd64_0afec3f2050014a0\nvldumdx.dll
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    com.adobe.illustrator.propertiespanel: 0.0.3
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    com.adobe.ccx.sharesheet: 30.3.2
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    M
    Marcus37713476cui0Author
    Inspiring
    April 1, 2025

    'Increase the Available Memory' (https://adobe.ly/3YdnwNR) solved the problem of long waiting. Now is really fast. Thank you, @Anubhav M .

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