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PWolf
PWolf
Participant
March 10, 2023
Answered

Slow Performance after updating to Illustrator v27.3.1

  • March 10, 2023
  • 1 reply
  • 6347 views

I really like some of the new functions (especially intertwine) however my Illustrator has became super slow after the previous update. I use a pretty strong PC and it worked just fine before v27.3.1.
My pc specs are: Ryzen 9 5800x, RTX 3080ti, 32gb 3600mhz ddr4
So I don't think my pc could cause any issues. My hardver is not fully utilised. Ram, cpu and gpu are runing between 25-35% usage which is pretty normal, heat is controlled properly (all things are below 60°C) but I can't zoom in, scroll page or even write text without massive, sometimes near 1 second lag between actions.
I do have the latest BIOS and GPU firmware installed and my desktop pc is running in performance mode. Premiere pro and photoshop flyes without any issues.

Any suggestions?

    This topic has been closed for replies.
    Correct answer Anshul_Saini

    Hi @PWolf,

     

    Sorry to hear about the performance issues you're experiencing after upgrading to Illustrator v27.3.1. Here are some suggestions that may help improve performance:

     

    • Try resetting preferences, and hold down Alt+Control+Shift (Windows) when launching Illustrator. A dialog box will appear asking if you want to delete the Adobe Illustrator Settings folder. Click "Yes" to confirm and reset your preferences.
    • Sometimes, font issues can cause performance issues. Follow the troubleshooting steps explained in this article to resolve these issues.
    • Try removing all plugins/ extensions to see if they are causing performance issues. (If you are using any in Illustrator)
    • If none of the above solutions work, try doing a clean install of Illustrator using the CC cleaner tool and removing any residual Adobe files & folders by manually searching in File explorer. Then reinstall Illustrator from the Creative Cloud Desktop app.

     

    I hope these suggestions help improve the performance of Illustrator on your system. Let me know if you have any questions or concerns.

     

    Best,

    Anshul Saini

     

    Note: Marking correct for visibility.

    1 reply

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity ManagerCorrect answer
    Community Manager
    March 22, 2023

    Hi @PWolf,

     

    Sorry to hear about the performance issues you're experiencing after upgrading to Illustrator v27.3.1. Here are some suggestions that may help improve performance:

     

    • Try resetting preferences, and hold down Alt+Control+Shift (Windows) when launching Illustrator. A dialog box will appear asking if you want to delete the Adobe Illustrator Settings folder. Click "Yes" to confirm and reset your preferences.
    • Sometimes, font issues can cause performance issues. Follow the troubleshooting steps explained in this article to resolve these issues.
    • Try removing all plugins/ extensions to see if they are causing performance issues. (If you are using any in Illustrator)
    • If none of the above solutions work, try doing a clean install of Illustrator using the CC cleaner tool and removing any residual Adobe files & folders by manually searching in File explorer. Then reinstall Illustrator from the Creative Cloud Desktop app.

     

    I hope these suggestions help improve the performance of Illustrator on your system. Let me know if you have any questions or concerns.

     

    Best,

    Anshul Saini

     

    Note: Marking correct for visibility.

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