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A
alexp20645826
Participant
December 19, 2020
Question

Slow performance and high CPU usage while working on Illustrator

  • December 19, 2020
  • 2 replies
  • 679 views

hi all

I googled my issue but couldn't find a matching one.

my problem is working with even the most simple vector files uses 50% of CPU and with two or more it'll be 100% and so slow.

and even when I close all opened documents it continues to use CPU.

 

{Renamed by MOD}

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2 replies

A
alexp20645826Author
Participant
January 3, 2021

evenwhen i colse illustrator its peoccess remains open in the background using 80-90 % cpu.

any help anyone?!

nicoHerlem
nicoHerlem
Inspiring
March 28, 2021

Hi alexp20645826, did you find an explanation? I have something quite similar happening when i copy a heavy amount of objects.

Thxs

Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
December 20, 2020

Hi there,

 

Sorry about this trouble! I know that's really frustrating. Is Illustrator up to date? Which operating system you are working on? Where are the files saved (Network Drive/ System HDD/ Shared Folder on System /External HDD)? 

 

You may also try the steps shared on this page (https://community.adobe.com/t5/illustrator/resolve-slow-performance-and-unexpected-behaviors-in-illustrator/td-p/11561981) and share your observations with us. 

 

Regards,

Srishti

A
alexp20645826Author
Participant
December 23, 2020

tried all of them. no change.

I have a feeling that illustrator is trying to find or access something and there's an infinite loop. it there any way of legally debugging it or collecting log and sending it to you guys?

the subprocess which used cpu used to be AIRobin but now as of last check, its " Illustrator.exe com.adobe.AdobeSplashKit.GraphicWindowClass " and it uses 25% cpu on plain and white a4 document.

    A
    alexp20645826Author
    Participant
    December 23, 2020

    there's also a consistent reading of file "....\Program Files (x86)\Common Files\Adobe\Adobe PCD\pcd.db"

     

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