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Chloe5C49
Participant
December 1, 2023
Question

Slow Performance | Illustrator 28.6 - macOS 14.6.1

  • December 1, 2023
  • 2 replies
  • 1526 views

Hi,

 

Hoping someone can help me, since I upgraded to Sonoma 14.1.1 Adobe suite has been so painfully slow & constantly lagging.

 

Illustrator seems to be the worst, are there any work-arounds? Really regretting upgrading to Sonoma and considering taking it into Apple to get it downgraded.

 

I'm working off:

 

Macbook Pro 2019

2.6 GHz 6-Core Intel Core i7

AMD Radeon Pro 5300M

4GB

Intel UHG Graphics 630 1536 MB

32 GB 2667 Mhz DDr4

 

Thanks in advance for any tips!

    This topic has been closed for replies.

    2 replies

    C
    Camilo B fotografía
    Participant
    January 31, 2024

    Just know that this is not an issue with Sonoma or your macbook.

    Adobe apps are just not optimized for anything lately

      A
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      December 1, 2023

      Hello @Chloe5C49,

      Sorry to hear about this experience. Would you mind trying to manually reset Illustrator's preferences and checking if it helps:

       

      For macOS

      • Close all Adobe applications.

      • Go to the following locations

      • ~/Library/Caches

      • ~/Library/Application Support/Adobe

      • ~/Library/Preferences

      • Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 27 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 27 Settings.old

      • Launch Illustrator from the Creative Cloud.

       

      Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

       

      Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.

       

      Looking forward to hearing from you.

       

      Thanks,

      Anubhav

      Moggieme
      Moggieme
      Participant
      August 22, 2024

      Anubhav...

       

      Thanks for the effort but, unfortunately, this process worked for about 3 minutes, then the peaking started again.

       

      Any other ideas, as this is stunting my productivity!

       

      Regards

       

      Andy

      A
      Community Manager
      Anubhav MCommunity Manager
      Community Manager
      August 22, 2024

      Hello @Moggieme,

      We understand that encountering technical issues can be frustrating. Would you mind trying the suggestions shared in this help article (https://adobe.ly/4cBTSX7) and letting us know if it helps?

      Also, try running Illustrator under Safe Mode (Windows / macOS) and share your observations.


      Looking forward to hearing from you.

       

      Thanks,

      Anubhav

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