Slow performance - Illustrator on Windows

Forum|Forum|1 year ago
September 24, 2024
2 replies
1057 views

I have an SSD. not an old HDD. %100 same computer as before. I had to reinstall windows and as soon as I installed my usual adobe products, the illustrator is super laggy. There is nothing else being open. There are barely any other softwars installed. There might be like 5 apps on this pc altogether. All drivers including gpu drivers are up-to-date. GPU is enabled in settings. I did not import over any old files or settings. It should work flawlessly, but it doesn't. Keep in mind, it's a fresh windows install.. There aren't anything to rename or delete to see if it runs better.

Performance

C

CSOCSO-SCWAuthor

Inspiring

This is %100 unusable!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
i9 13900k with a 4080 super and 64gb ram on windows 10. Everything is up-to-date and I CAN NOT USE Illustrator!!!!!!!!
I feel like I am working on a pentium pc from 20 years ago. I want to do anything.. AAAANYYYYTHING and it takes 20 seconds. I can convert a whole 4k blueray video in 1 hr. render 3d object. All other programs work flawlessly but illustrator. smh... and I am paying for this..............

Anubhav M

Community Manager

Hello @CSOCSO-SCW,

I'm sorry to learn that you're still encountering performance issues in Illustrator. Could you please verify the version of Illustrator you have installed, whether the issue occurs with all files, if it’s limited to files in a certain folder, or when utilizing a specific tool/feature, along with a screen recording of your process and the issue, so I can assist you more effectively?

Additionally, consider performing a clean reinstallation of the GPU drivers if you haven't already done so (Intel / NVIDIA / AMD) and adjusting the Graphics Preference to High-Performance for Illustrator (https://adobe.ly/3ZR1mSZ) to see if that resolves the issue.

I look forward to your response.

Anubhav

Monika Gause

Community Expert

I assume it would help if you could tell us the hardware specifications. Do you have any additional input hardware? A Wacom? Multiple monitors? How many fonts?

Anubhav M

Community Manager

Hello @CSOCSO-SCW,

I am sorry to hear about your experience. Would you mind trying the suggestions in this help article (https://adobe.ly/3BiBHsr) and letting us know if they help?

If the problem persists, kindly share more details, like the exact version of the OS/Illustrator, system config (CPU/GPU/Memory/Input Device/Tablet), whether Illustrator behaves this way with all files, and a screen recording of your workflow and the problem (https://adobe.ly/4egdami), as Monika suggested, so we can investigate this further.

Looking forward to hearing from you.

Thanks,

Anubhav

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded