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Santhana Kiru31727334jpbt
Known Participant
September 18, 2024
Question

slow performance in illustrator.

  • September 18, 2024
  • 1 reply
  • 671 views

Hi team

I'm reaching out again regarding my experience with Adobe Illustrator. Previously, I was using version 27.9, and after upgrading to the current version, I noticed a significant increase in runtime for my process.

  • Previous Process Time: 15 hours
  • Current Process Time: 24 hours

Additionally, while running the software, I checked the Task Manager and observed that both memory and CPU usage are excessively high.

This issue occurs every time I upgrade the version, and it's becoming quite troublesome.

Could you please provide some necessary actions or solutions to improve this situation?
Thank you!



    This topic has been closed for replies.

    1 reply

    A
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    September 18, 2024

    Hello @Santhana Kiru31727334jpbt,

    We understand that encountering technical issues can be frustrating. Would you mind sharing more details, like the OS/Illustrator version, your system config (CPU/GPU/RAM), if Illustrator behaves this way when working on a particular file or using a specific feature/tool, and a screen recording of the problem (if possible) so we can check it on our end?

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

    S
    Santhana Kiru31727334jpbtAuthor
    Known Participant
    September 18, 2024

    Hi please find the below details

     

     

    current illustrator version :28.7.1

     

    Note : Before cc am using CS5 it takes only 6 hours 

    so please do the neddfull

    A
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    September 18, 2024

    Hello @Santhana Kiru31727334jpbt,

    Thanks for sharing the details. Kindly confirm the Make/Model of the GPU installed on your computer and whether Illustrator behaves this way with some file(s) or when using a particular feature/tool. Also, try the suggestions shared here (https://adobe.ly/3XNyjP4) and let us know if they help.

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

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