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samibahri
samibahri
Participating Frequently
May 25, 2019
Question

Slow performance on Illustrator while the file is syncing from i-cloud on MAC

  • May 25, 2019
  • 5 replies
  • 3980 views

everytime i start illustrator, it takes a very long time to open (sometimes 10 minutes), with the status "not responding"

i noticed that this is related to a lot of big iCloud file download - when the Icloud Download is finished, Illustrator starts working.

After i close Illustrator and start it again, it opens rapidly

how can i reduce this iCloud Syncing when Illustrator starts?

{Renamed by MOD}

This topic has been closed for replies.

5 replies

samibahri
samibahriAuthor
Participating Frequently
January 27, 2020

i have now an brand new MBP with catalina 10.15.02 . I installed the newest CC and Illustrator 2020 and Indesign 2020 -> The behavior is now WORSE : both start some strange iCloud data transfer and freeze completely because the iCloud sync is also stuck.

 

 

Impossible to work with. I try with a rollback to 2019.

shawn_starc
shawn_starc
Inspiring
August 2, 2019

Illustrator is a resource-intensive application, requiring more RAM and hard disk space than most other applications.  Adobe Technical Support strongly recommends working in Illustrator directly on the local hard disk. To prevent data loss, save files to your hard disk first. Then transfer them to the network or removable drive. As  Illustrator does not support network or removable drives as scratch disks, or folders of file sync services such as Dropbox, Google Drive, and icloud.

You can try the below steps to resolve the error.

  • Make sure that you install the latest update for Illustrator.
  • Transfer the file to a local hard disk, and then open it in Illustrator.
  • Use another computer connected to the same network or type of removable media.
  • Set the scratch disks to a local hard disk.
  • Check with your network administrator to determine if there are any known issues with the network or if a network configuration (for example, updated drivers or changed access privileges) has been changed.
Peter Villevoye
Community Expert
Peter VillevoyeCommunity Expert
Community Expert
August 2, 2019

Judging by the previous posts in this discussion, there might indeed be some issues with iCloud keeping the files (and their Recent pointer) cloud-only, which is a terrible situation to work in for Illustrator (and many other Adobe design applications...) Apart from that, iCloud in itself is i.m.h.o. a very unreliable cloud service. There are just too many hiccups and errors while using it. I always refrain from using cloud-, network-, or remotely-stored files in applications which use complex and/or relatively large files.

Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
May 27, 2019

Hi Sami,

Thanks for reaching out. As per your query, Illustrator is not responding when the file is syncing from i-cloud but once the download is done Illustrator works fine.

I have sent you a DM for more details please check and reply.

Regards,

Srishti

    samibahri
    samibahriAuthor
    Participating Frequently
    May 28, 2019

    my workaround seems to help : when "show the home screen when no documents are open" is unchecked (it is checked by default), illustrator start rapidly, no freeze or "application not responding" error and no iClound syncing is started.

    I can now see in the illustrator file selector if a document is locally synced or not

    The other problem is that i cannot sync it directly from the illustrator file explorer, i must first sync it with the finder.

    Then i can open it with illustrator.

    The summary of my investigation is:

    1. This happens when using MacOS with the option "Optimise storage space" checked. That means that MacOS delete the local files when space is needed and keep it only in the iCloud until you need it again.

    2. When illustrator open his home screen and some recently opened files are not synced locally by iCloud, iCloud starts to sync the files. In the meantime, Illustrator freeze and you have the "application not responding" problem.

    3. When iCloud has finished to sync the recently open files, illustrator "unfreeze" and works fine.

    4. it will be nice to start syncing a file directly from the illustrator file explorer

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    May 29, 2019

    Thanks for sharing the details. I have sent you a DM for more details please check and reply.

      marliton
      Community Expert
      marlitonCommunity Expert
      Community Expert
      May 27, 2019

      Maybe have you linked files from your iCloud folder in Illustrator documents. Try resetting the preferences: How to set preferences in Illustrator

      Marlon Ceballos
      Just Shoot Me
      Just Shoot Me
      Legend
      May 25, 2019

      Adobe software has nothing to do with Apple iCloud. So whatever is happening is something your system, And YOU, has initiated.

      samibahri
      samibahriAuthor
      Participating Frequently
      May 25, 2019

      sorry, this is clearly related to illustrator - I think it has something to do with the recent files in the illustrator start/open view - When you use an icloud synced folder and if this files are only in the cloud, it seems that illustrator wait for this files to be synced to the local drive before it can start.

      samibahri
      samibahriAuthor
      Participating Frequently
      May 25, 2019

      i found an option in the preferences "Open Home Screen when no Document are open" - unchecked it - let's see if it helps

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