Skip to main content
Participating Frequently
May 10, 2018
Question

So many problems.. Nothing is working!!

  • May 10, 2018
  • 3 replies
  • 816 views

So this has been going on for a while now.

First of all, I use illustrator on a new MacBook pro, which is always updated, and I have the most current version of adobe illustrator and always do the updates.

I have been using illustrator for close to 2 years now and never had problems with it up until about 4 or 5 months ago.

It began with this problem, when I would zoom in or out of the artwork that I was working on, sunddenly giant pieces of a shape or object would be missing or the font would go invisible and all i could see was the outline of where it would be. Through zooming in or out again I could get it to a point where I could see all of the shapes but then the font would have random bits missing.

So after sometime that problem just went away and a new problem began.

The text boxes would suddenly go from being editable to not being editable at all. Like one minute i am typing and able to change the size of the box so that i can see all the text and then the next second the box is locked into the size it is and i cant change the size of the box. To fix this problem I constantly have to go to View > Show Bounding Box.

But the thing is I do not go in and mess with those settings I do not bump the keyboard short cut. It just happens.

So now the latest problem is when I go to draw a line the red line will show up but none of the settings I change for the actual line work and then when I click off of it there is no line. It is as though it was never added to the document. I try to change the thickness and nothing. I try to change the color nothing. It stays invisible.

And now when I try to resize font like say from 12pt to 20pt it will not change. Nothing happens!

I am so frustrated with this.

And then I got stuff printed from a printing company that you just upload the .ai file to and it came completely blurry because apparently my files were coming up that way on their system. When I look at the files they are fine but if I create a file in photoshop they are blurry. So yeah basically I am having problems with both illustrator and photoshop but far more problems with illustrator.

It is making it so hard to get stuff done.

And if anyone knows how I can actually contact Adobe please tell me. Because this is nuts for a program that costs so much money!

    This topic has been closed for replies.

    3 replies

    DavidMatos
    Inspiring
    April 9, 2019

    Nothing works is Adobe's moto. I waste half of my days dealing with their fierce incompetence and things seem to get worse with each update. It's just unbelievable.

    chanaart
    Community Expert
    Community Expert
    April 9, 2019

    We re tying to help! we are volunteering our time to answer the forum. We do not work for Adobe. Call tech support for a assistance and try to think positive.

    Contact Customer Care

    Chana

    Monika Gause
    Community Expert
    Community Expert
    May 11, 2018

    contact support via: Contact Customer Care

    chanaart
    Community Expert
    Community Expert
    May 10, 2018

    Yes. Looks like lots of problems.

    I will recommend to do a clean uninstall and than to reinstall Illustrator.

    If this does not work you will need to call Tech support - you might have an issues with stuff that we cannot see!

    Chana