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Neni27066617omk7
Participant
November 10, 2022
Question

solved: illustrator 3d real time problem

  • November 10, 2022
  • 3 replies
  • 360 views

hello guys! me after learning 3d design, i get this situation. when i click for real time in 3d material the picture will be there color residu like the photo i post. can you help me guys, how to fix this also,will be very much helpful and feeling grateful.

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3 replies

T
Thu Mai Uyên24981956o218
Participant
April 4, 2023

my PC have the same problem, and i realized that because my PC use GPU GTX. For smooth rendering real-time preview without error pixel like that, we should use GPU RTX, it will support to ray tracing better and makes no error.

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
November 14, 2022

Hello @Neni27066617omk7,

 

I hope the problem is resolved by now. If not, kindly try updating your GPU drivers if you are using a Windows computer and share your observations.

 

Looking forward to your response.

Regards

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
November 10, 2022

Hello @Neni27066617omk7,

 

Sorry to hear about this experience. Would you mind switching to the CPU Preview or Exporting this to check if the artifact persists?

 

Also, kindly share the exact version of the OS and Illustrator installed on your computer and the system configuration (CPU/GPU/Memory), so we can investigate this further.

 

Looking forward to your response.

 

Thanks,

Anubhav

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