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fatih genç
fatih genç
Participant
December 4, 2018
Answered

Some bugs for 27 inc 5k imac after macOs mojave update

  • December 4, 2018
  • 4 replies
  • 750 views

I am using AI very well on macOs high sierra. After the last update (MOJAVE) Adobe Illustrator is freezing, working very slowly. All other adobe softwares working well. But in adobe illustrator, i couldn't using. All the components are working slowly. Anybody have any solution for that? I didn't found any solution in anywhere. Please help me about that.

Error sample: When i choose something in toolbar. It coming in 5 sec.

For example we choose rectangle. Cursor coming after 5 sec. When try to draw rectangle, nothing happens. Again, after 5 seconds it draws. 

Thanks in advance.

This topic has been closed for replies.
Correct answer fatih genç

I solved the problem.

You can solve the problem by formatting the computer. The definitive solution.

4 replies

fatih genç
fatih gençAuthorCorrect answer
Participant
December 9, 2018

I solved the problem.

You can solve the problem by formatting the computer. The definitive solution.

E
estetistanbulm16281405
Participant
December 5, 2018

Hello
I experienced the same problem and solved the problem. Reset the NVRAM. Close the Mac and reopen the option + command + p + r. Leave it for 20 seconds and then leave. It will work directly in a stable manner.

Kolay gelsin

    fatih genç
    fatih gençAuthor
    Participant
    December 5, 2018

    Yardımın için çok teşekkür ederim. Söylediğin şekilde işlem yaptım. Maalesef sorunu çözemedim. Yine aynı şekilde bilgisayar çok fazla donmaya devam ediyor. Konu hakkında başka bildiğin bir yöntem varsa lütfen benimle paylaş.

    Şimdiden teşekkür ederim

    Raghuveer_Singh
    Raghuveer_Singh
    Inspiring
    December 5, 2018

    Hi,

    Is it possible for you to have a connect session? If yes then please drop an email to me so that I can try to isolate this issue further.

    With Best Regards,

    Raghuveer Singh

    Illustrator Team

    rbhunwal<AtTheRate>adobe<Dot>com

    Bill Silbert
    Community Expert
    Bill SilbertCommunity Expert
    Community Expert
    December 4, 2018

    Are you working on a network? If so contact your network administrator to make sure that the network software has been updated to be compatible with Mojave. Many times IT departments deliberately don't update the network software to maintain the compatibility with virus and firewall software. You didn't say what version of Illustrator that you are using. If you aren't using CC 2019 then you might want to upgrade to that since it is the most compatible with Mojave.

    fatih genç
    fatih gençAuthor
    Participant
    December 6, 2018

    this did not solve the problem you typed

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