Some issues/bugs with Adobe Illustrator 29.3..1

Forum|Forum|1 year ago
March 3, 2025
4 replies
2762 views

Aside from several issues related with InDesign, which are being addressed, I have been experiencing several issues with AI, namely the latest version 29.3..1
My machine specs are in the screenshot below.
The most common issues I've been dealing with are:
1. Often the app stops responding while opening documents. Not necessarily large documents. The beach ball cursor pops up and enters the endless spinning loop, document never opens and I have to force quit and reopen the app.
2. While working on a document, menu options cease responding. For example, if I want to create a new document, it wont respond. I can still move stuff around but actual actions simply stop responding. App has to be closed and reopened.
3. App simply crashes, randomly.
Just like with Adobe InDesign, these have become more and more frequent with the latest releases.
These happen both with local files and Dropbox cloud files.

Hope you release a patched up version for this because overall, its becoming harder and harder to pay for things that keep exploding on my face.

I

ivette_1059

Participant

My images move up when I export to PDF from illustrator. I have checked my layers and export settings it is a problem or bug

Anubhav M

Community Manager

Hello @ivette_1059,

Would you mind sharing more details, like the version of the OS/Illustrator, whether this happens with all files, and a small screen recording of your entire workflow and the problem along with a sample file (if possible) so I can better assist you?

Looking forward to hearing from you.

Anubhav

P

pepar9715667

Participant

I've been using the same Illustrator file for years without issues. It contains a linked high-res black-and-white TIFF illustration. After only updating a number, my exported print-ready PDF is now pixelated. The file is clearly hi res (at almost 150MB), I double checked everything, re-linked, re-saved, etc.

Other troubleshooting steps taken:

Uninstalled/reinstalled Illustrator & Acrobat
Restarted system & cleaned up files
Resaved the file and ran multiple tests

Still no resolution. Any insights?

B_C_E_75

Inspiring

I am having the same issues with 29.3.1. It is infuriating! This is a fresh install on a new computer with a fresh install of Windows 11. my system specs are...

HP Z4 Workstation with Intel Xeon 3.60GHz CPU

Windows 11 Pro for Workstations

128GB RAM

2 SSD- 1 TB and 3TB

I get random spinning cursor when opening files and illustrator never responds. Sometimes it will crash, and seems to wipe my preferences in the process. Other times I have to use task manager to kill the program. It's happening with maybe every other file I try to open. It happens with files from a network drive, it happens with files on my local drive, it also happens when opening template files. It's happened when trying to edit graphics from a Framemaker document too.

I just switched from a system that was running Illustrator 29.3 and it was fine. I guess I'm going to play the rollback game as I've done in the past. I'm way too busy to keep doing this.

D

DaddyDoomAuthor

Inspiring

So I see this is something happening across the board.

Anubhav M

Community Manager

Hello @DaddyDoom,

I have sent you a DM, kindly check.

Anubhav

D

DaddyDoomAuthor

Inspiring

Thanks. I'll go through these and see if any of it works.

Anubhav M

Community Manager

Hello @DaddyDoom,

Would you mind checking if Illustrator behaves this way when working on files from a specific folder? Also, try running Illustrator under Safe Mode (macOS) and a different administrator account (macOS) and share your observations.

Looking forward to hearing from you.

Anubhav

D

DaddyDoomAuthor

Inspiring

Listen... I have a tremendous amount of work to get done.
I've been reporting these issues for months, using the crash reports and never got a single line of feedback.
Simply, I don't have the time to go on safe mode trials and whatnot. I want the bloody thing to work propperly, like it did for years.
I'm pretty sure there are many more users reporting these kinds of issues, I can't be the only one.
I have another thread open with similar issues affecting InDesign, that more people aknowledged they are experiencing, so this is CLEARLY an Adobe issue that needs to be solved.
I need this working, because I have work, that pays my bills, that in turn allows me to keep paying you for a damn stable software, and not the mess this has become.