Skip to main content
Participant
July 19, 2022
Answered

Someone know how to solve it? "unable to export the following files"

  • July 19, 2022
  • 3 replies
  • 446 views

This topic has been closed for replies.
Correct answer Anshul_Saini

HI @Priscila25312301xy2c,

 

Sorry to hear about the trouble you are facing. Would you mind sharing a few details along with the ones asked above by Monika & Jacob:

 

We are here to help. We just need more info.

 

Thanks & Regards,

Anshul Saini

3 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity ManagerCorrect answer
Community Manager
July 20, 2022

HI @Priscila25312301xy2c,

 

Sorry to hear about the trouble you are facing. Would you mind sharing a few details along with the ones asked above by Monika & Jacob:

 

We are here to help. We just need more info.

 

Thanks & Regards,

Anshul Saini

Jacob Bugge
Community Expert
Community Expert
July 19, 2022

Priscila,

 

Those PNG files would be the result of exporting AI files, quite unlike vector or vector/raster artwork to export from AI.

 

How were they created?

 

Monika Gause
Community Expert
Community Expert
July 19, 2022

Which version?

Which system?

Where are you trying to save them?

Did it ever work?

What's in the file?