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cvidal367
Participant
March 16, 2024
Question

Something's wrong with my Adobe Illustrator Preview Thumbnail

  • March 16, 2024
  • 1 reply
  • 144 views

I have been constantly using this file for a while now, but the preview barely changes. It's still a drawing of a unfinished horse head. Is this a glitch? Is there a way to fix this somehow? By the way, I'm storing this in Microsoft's OneDrive.

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    1 reply

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    March 17, 2024
    @cvidal367  schrieb:


     By the way, I'm storing this in Microsoft's OneDrive.

     

    Which might be the reason for the irritation. What happens when you "Save as"? That is something that should be done anyway every now and then.

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    March 21, 2024

    Hello @cvidal367,

    Thanks for reaching out. Illustrator supports working across networks and from removable media or cloud-synced folders and is vigorously tested across multiple configurations. However, not all existing configurations, including different software, hardware, settings, and access rights, have been tested. Therefore, your network or configuration can cause errors, crashes, or unexpected behavior.


    Would you mind trying to save your work to a local directory on your computer, which is not being actively synced by OneDrive, and then manually copying it to the OneDrive folder, as suggested by Monika, to check if it helps resolve the problem?

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

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