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Participant
June 4, 2025
Question

SOS ILLUSTRATOR WONT SAVE

  • June 4, 2025
  • 1 reply
  • 97 views

I need help or I need Adobe to fix their app because for the past month I have been fighting with this message. I am constantly losing or having to remake files/artwork that took hours to make to begin with. I have been saving as I go and all of a sudden this message will appear. I'm losing WORK files. I am losing valuable time, deadlines are being affected, HOURS OF WORK IS POINTLESS.  I followed the steps it says and nothing is being resolved. I keep having the issues. I have tried saving as an SVG file when this message appears but it is making my worked harder to complete. This shouldn't be happening to begin with.  What am I supposed to do?

1 reply

Anubhav M
Community Manager
Community Manager
June 4, 2025

Hello @Vivian_Russell0288,

I'm sorry to hear about your experience. Could you share more details, like the version of the OS/Illustrator installed, and if Illustrator behaves this way with specific files or when saving files to a particular folder location (internal/external/network drive or a cloud-synced folder like Google Drive/Dropbox/etc.) so I can better assist you?

Also, try saving your files as a PDF with Illustrator editing capabilities or as a Cloud Document, and share your observations.

Looking forward to hearing from you.

Anubhav