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Participating Frequently
November 29, 2019
Question

Space bar/hand tool stops working upon installation of a new plug-in

  • November 29, 2019
  • 1 reply
  • 889 views

Hi guys, hope you can maybe help with this problem i'm experiencing in Illustrator.

Upon recently installing a new plug-in on my 2020 version of Illustrator i have completely lost the use of the space bar as a means to move around the artboard (hand tool), and it is infuriating.

Clearly there is a problem with the plug-in somehow replacing the hand tool function on the space bar, but i cannot find anything anywhere online that explains anything about the use of the space bar/hand tool in this way. It's not a shortcut key as such. So i cant even see if the spacebar function has been replaced, and potentially change it back.

Anyone have any idea why this might be happening? and any suggestions on how to fix/suggested next steps would be hugely appreciated.

Thanks in advance.

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1 reply

tonyharmer
Community Expert
Community Expert
November 29, 2019

Hi. Can you tell us what plugin you've installed, just in case any of us can identify a known issue.

Best

Tony

Participating Frequently
November 29, 2019

It's a PLM (product line management - For use within the fashion industry) plug-in, called 'Centric'. The plug-in manufacturer's are looking in to the reason's but are pretty dismissive and just suggest resetting preferences etc, which i've done without any success.

I'm running the latest mac OS also. just as an FYI.

tonyharmer
Community Expert
Community Expert
December 11, 2019

Hi

 

Unable to find anything specific to this plugin.

 

Has the recent update to 24.01 fixed this issue for you? There have been a few teething issues with Catalina.

 

🙂