Participant

Answered

Spacebar closing Illustrator and not working in text

Forum|Forum|3 years ago
April 20, 2022
5 replies
4461 views

I updated Illustrator on my Mac to the most recent update and now whenever I use the space bar it hightlights the exit button in the top left corner of the app. If I am working on a new doc this brings up the save pop up window and if I am in a doc with no recent changes it exits the app completely. I just want to put a space in between words and not have the app demand to close. How do I fix this?

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Correct answer Anshul_Saini

Hi @CHELSEA24125035z8k9,

Sorry to hear about your trouble. It seems this is happening due to a new feature/enhancement introduced by Apple in macOS Monterey in Oct 2021. Please try turning off the "Enable Full Keyboard Access" option under Apple Menu > System Preferences > Accessibility> Keyboard > Navigation to resolve this issue.

I hope it helps!

Regards,

Anshul Saini

gerryg83w

Participating Frequently

I'm not sure when the last AI update occurred, (v28.5) but yesterday the space bar would not work, although it worked i other apps. So after trying numerous solutions, one of which recommended cleaning the spacebar and my breaking the spacebar of my year old iMac magic Keyboard, and wasting a lot of time for which I cannot bill, I found the solution was in Apple settings, Keyboard, and turning off Keyboard Navigation. I wish Adobe and Apple would stop messing around with new bells and whistles and concentrate on stability and reliability.

Anubhav M

Community Manager

Hello @gerryg83w,

We understand that encountering technical issues can be frustrating. Would you mind trying to run Illustrator under Safe Mode (Windows / macOS) and checking if it helps? Also, try running Illustrator under a different administrator account (Windows / macOS) and share your observations.

Looking forward to hearing from you.

Thanks,

Anubhav

Anshul_Saini

Correct answer

Community Manager

Hi @CHELSEA24125035z8k9,

Sorry to hear about your trouble. It seems this is happening due to a new feature/enhancement introduced by Apple in macOS Monterey in Oct 2021. Please try turning off the "Enable Full Keyboard Access" option under Apple Menu > System Preferences > Accessibility> Keyboard > Navigation to resolve this issue.

I hope it helps!

Regards,

Anshul Saini

Q

Quartknee

Participant

This was very helpful!

Kevin Stohlmeyer

Community Expert

One other thought. How many fonts do you currently have active?

C

CHELSEA24125035z8k9Author

Participant

I just set my apps up on a new computer so it is all the default fonts that are active

Kevin Stohlmeyer

Community Expert

How many in total? What are you using for font management?

Monika Gause

Community Expert

Are you sure that this is not something in the system interfering here?

C

CHELSEA24125035z8k9Author

Participant

I dont think so there is as I have restarted the computer, closed all the programs and only ran Illustrator, and uninstalled and reinstalled Illustrator. I am at a loss at what else to try.

Kevin Stohlmeyer

Community Expert

Go to Apple System Prefs/Keyboard/Input Sources. Check show input sources in menu bar.

This will allow you to show the Keyboard Viewer.

It gives you a visual cue when you type. Try hitting space bar when in AI again and see what the visual keyboard is showing.

Kevin Stohlmeyer

Community Expert

Try resetting your preferences.

Go to Preferences/General and click the reset button. Relaunch AI.

C

CHELSEA24125035z8k9Author

Participant

I have tried doing this as well as uninstalling, reinstalling, trying a different update, and restarting my computer to no avail. Thank you for the suggestion though

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