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A
acuatice
Participant
April 1, 2018
Answered

Strange white holes in illustrator

  • April 1, 2018
  • 3 replies
  • 440 views

Hi,

i've bought a new Macbook Pro a week ago more or less. I've been using Illustrator and other adobe programs.

Everything's right but, i dont know why, sometimes when i use solid colors, or even in typography, or in some images, Illustrator shows me like white holes that change every time i zoom in or out. So, they're not "techincally" there, because when i export it everything's fine, but it's so uncomfortable to not knowing what it is.

Here's a picture so you can understand what's happenning. The boots are all black (it's a picture) but i see white little parts that change every time i zoom in or out.

Someone can help me? Thanks btw

    This topic has been closed for replies.
    Correct answer John T Smith

    Those kinds of display problems are "usually" due to video driver problems

    Are you able to update the video driver for whatever is inside your Mac?

    Over on the Windows side, I advise people to go direct to the vendor site, but I have NO idea what a Mac user does

    Do not count on Windows to be fully up to date when it comes to device drivers

    Go to the vendor site to be sure you have an updated driver for your graphic adapter

    •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

    •ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

    There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

    3 replies

    A
    acuaticeAuthor
    Participant
    April 1, 2018

    now it's working fine!! thank you two!!

    Literally apple published an update that fixes my issues and now it's fixed.

    Thanks!!

    Omar.Fathy
    Community Expert
    Omar.FathyCommunity Expert
    Community Expert
    April 1, 2018

    Make Sure that you turned off the GPU Performance From Edit>Preferences (Win)   or Illustrator>Preferences (MacOS)

    and Choose GPU Performance and turn off it. or Using the Rocket icon above.
    and everything will be ok.

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    April 1, 2018

    Those kinds of display problems are "usually" due to video driver problems

    Are you able to update the video driver for whatever is inside your Mac?

    Over on the Windows side, I advise people to go direct to the vendor site, but I have NO idea what a Mac user does

    Do not count on Windows to be fully up to date when it comes to device drivers

    Go to the vendor site to be sure you have an updated driver for your graphic adapter

    •nVidia Driver Downloads http://www.nvidia.com/Download/index.aspx?lang=en-us

    •ATI Driver Autodetect http://support.amd.com/en-us/download/auto-detect-tool

    There are also intermittent reports that the newest driver is not always the best driver due to driver bugs or compatibility issues, so you MAY need to try an earlier driver version

      A
      acuaticeAuthor
      Participant
      April 1, 2018

      i'll search, but i thought that being a new mac, in the High sierra version (the last one), everything should be updated?... Could it be that it's not fully compatible (High Sierra) with the last illustrator version?

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