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stuck on hand grab tool? please help

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Hi there, i cant seem to get off this hand grab tool, meaning i cant use any features at all!! Please help me i have tried everything!

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Mohammad.HarbCorrect answer

Community Expert

Are you on the latest Graphic card driver update?

try to disable GPU and preview on CPU

by pressing ctrl + E

Srishti_Bali

Legend

Hi hannahb,

I would like to know if the steps suggested above worked for you, or the issue still persists.

Kindly update the discussion if you need further assistance with it.

Thanks,

Srishti

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John Mensinger

Community Expert

Is your spacebar stuck?

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H

hannahb77408283Author

Participant

I've seen this before and i have tried repeatedly pressing it but how would i know if it was jammed?

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michelew83603738

Community Expert

I would first try to restart Illustrator, then as Mohammad.Harb suggested, either turn off the GPU Performance - you can go to Preferences and then Performance and toggle it off or go to the little Rocket Ship Icon on top of the interface (where it has AI, BR, etc) or use the shortcut Ctrl+E to turn it off. It might be that your graphics card needs to be updated or isn't up to the specs of this version and is causing the problem. This might take care of it. Or it could just be a glitch and the restart could help - that has happened to me before.

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Mohammad.Harb

Correct answer

Community Expert

Are you on the latest Graphic card driver update?

try to disable GPU and preview on CPU

by pressing ctrl + E

Translate

H

hannahb77408283Author

Participant

Hi is it possible to have this explained more thoroughly? as I'm not very good with computers so sorry

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