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Richchocolate
Richchocolate
Participant
Nov 1, 2024 7:42 PM UTC
Question

Suddenly adobe stock downloads are ai.download

Hi, Thanks you for any help provided.  I recently updated to masOS Sequoia 15.1 and since then when I try to downlaid images from adobe stock (vector images for illustrator) the files download with ai.download extension and are not able to be opened by illustrator.  I am using Adobe Illustrator 2025.  Is there something I am missing or something I need to do.  I have not had this problem before the update.

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1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
Nov 1, 2024 7:49 PM UTC

Hello @Richchocolate,

I'm sorry to hear about your experience. From what you've shared it seems like the downloads are failing. Would you mind trying to use a different web browser/network connection and then retrying the download to see if it helps?

Looking forward to hearing from you.

 

Anubhav

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