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J
JoSchro
Participating Frequently
August 24, 2024
Question

Super large raster image not showing up in Illustrator file

  • August 24, 2024
  • 1 reply
  • 903 views

I am working on a layout in Illustrator for a large wall (around 40 feet long by 12 feet tall) and I'm using a raster image for the wall graphic. I had to up-rez an image substantially to get it to the sufficient PPI (about 450" square at 100 ppi). When I place the image in Illustrator, it does not appear. I tried a PSB and it doesn't show up at all, and a JPG looks like it is blank. What can I do to make the image show up in my Illustrator file? Or is there a certain placed image size that is too big for illustrator to handle? 

 

Thank you in advance for any information.

This topic has been closed for replies.

1 reply

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
August 26, 2024

Hello @JoSchro,

Thanks for reaching out. Would you mind checking if Illustrator behaves this way with all large raster images? Also, try pressing the Ctrl/Cmd + E keys on your keyboard when the file is open to see if it helps.

If not, kindly share more details, like the OS/Illustrator version, screenshots of the problem, and a public link to a sample file after uploading it to Dropbox/Google Drive/etc., so we can investigate this further.

Looking forward to hearing from you.

 

Thanks,

Anubhav

J
JoSchroAuthor
Participating Frequently
August 26, 2024

Hi Anubhav,

 

Thank you for your response. Ctrl/Cmd + E does not work.

 

Here is a folder with some screenshots. It includes what the art should look like (with the 6K image placed in the file), then what happens when I place the huge raster JPG, 446.5" x 446.5" at 100 ppi. It disappears from the Artboard view and from the thumbnail in the Links panel.

https://ibm.box.com/s/zbk813qonq3rn538egc5qt95tjv1bl0y

 

I'm using Mac, Sonoma 14.6.1., and Illustrator 2024, and it says my version of Illustrator is up to date.

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
August 26, 2024

Hello @JoSchro,

Thanks for sharing the details. Would you mind sharing a public link to a sample AI/JPEG file after uploading it to Dropbox/Google Drive/etc. so we can check it on our end?


Looking forward to hearing from you.

 

Thanks,

Anubhav

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