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Participant
November 2, 2019
Question

Sync issue!

  • November 2, 2019
  • 1 reply
  • 263 views

Hello,

I would like to inform you about the Adobe creative cloud issue in the latest version of macOS Catalina 10.15.1.

I can see all my illustrations in "Mobile creations" Tab when I log in to the Creative cloud. But Illustrator does not open any files from Adobe creative cloud avtomatically when I send them from my tablet (Adobe Draw, Vectornator app) to the desktop app via "Share - Send to Illustrator" option. 

I have updated Illustrator to the 2020 24.0 version because as someone said on this support community you have fixed some issues. I have logged out from all app and restarted my devices but nothing has changed.

At the same this issue is not relevant for Windows 10.


Thanks in advance!

This topic has been closed for replies.

1 reply

Monika Gause
Community Expert
Community Expert
November 2, 2019

Please report bugs to http://illustrator.uservoice.com

Engineers don't read here.