Known Participant

Question

System Compatibility Error - Nvidia

Forum|Forum|1 year ago
September 11, 2024
11 replies
1418 views

When i go on Illustrator it comes up with this system compatibility error, it says unsupported video driver. My illustrator is up to date. Does anyone know how to fix this?

Performance

This topic has been closed for replies.

B

Bobby Henderson

Community Expert

Is your notebook running the lastest NVidia Studio Driver (version 560.81 released 8/6/24)?

R

Rivkah5FC6Author

Known Participant

How can i see my Nvidia Studio Driver version?

Anubhav M

Community Manager

Hello @Rivkah5FC6,

Thanks for reaching out. To find out the driver version installed, kindly check this NVIDIA help article (https://adobe.ly/3XsUSr3).

Would you mind confirming if you were able to locate the AiSniffer file from your system?

Looking forward to hearing from you.

Thanks,
Anubhav

Srishti_Bali

Legend

Hi there,

I’m sorry to hear you're having trouble. Could you please share more details, like your operating system and Illustrator version? Also, did this issue begin after a recent update on your machine? I’d like to help you resolve this as soon as possible.

Regards,

Srishti

C

CompassFairs

Participant

I have the exact same problem after updating Illustrator to latest version..

Anubhav M

Community Manager

Hello @CompassFairs,

I am sorry to hear about your experience. We will need some more information to be able to help you with this scenario:

For macOS computers:

1) AISniffer file

- Close all Adobe applications

- Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location: Users/YOUR USERNAME/Library/Preferences/Adobe Illustrator #(version Number)Settings > AISniffer

2) System Report

- You can generate it from the Apple icon > About This Mac > System Report > Save to the desktop.

For Windows computers:

1. AiSniffer file:

- Close all Adobe applications.

- Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location:

C:\Users\%USERPROFILE%\AppData\Roaming\Adobe\Adobe Illustrator 27 Settings\en_US\x64

2. For the System Report, kindly follow these steps:

- Please press Windows Key + the letter "R" on your keyboard to bring up the Run command window

- Type "msinfo32" in the Open field and left-click OK

- While viewing the Microsoft System Information summary, go to File, then choose Save (Please do not use Export)

- Save your MSINFO32 report as "msinfo32.nfo" on your desktop to easily locate it after. It can take up to a minute to generate a report.

Kindly upload the files and screenshots of the error message to Google Drive/Dropbox/etc. and share a public link here or via DM so that we can investigate this further.

Looking forward to hearing from you.

Thanks,

Anubhav

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