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System Compatibility Error - Nvidia

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When i go on Illustrator it comes up with this system compatibility error, it says unsupported video driver. My illustrator is up to date. Does anyone know how to fix this?

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B

Bobby Henderson

Community Expert

Is your notebook running the lastest NVidia Studio Driver (version 560.81 released 8/6/24)?

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R

Rivkah5FC6Author

Known Participant

How can i see my Nvidia Studio Driver version?

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Anubhav M

Community Manager

Hello @Rivkah5FC6,

Thanks for reaching out. To find out the driver version installed, kindly check this NVIDIA help article (https://adobe.ly/3XsUSr3).

Would you mind confirming if you were able to locate the AiSniffer file from your system?

Looking forward to hearing from you.

Thanks,
Anubhav

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Srishti_Bali

Legend

Hi there,

I’m sorry to hear you're having trouble. Could you please share more details, like your operating system and Illustrator version? Also, did this issue begin after a recent update on your machine? I’d like to help you resolve this as soon as possible.

Regards,

Srishti

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C

CompassFairs

Participant

I have the exact same problem after updating Illustrator to latest version..

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Anubhav M

Community Manager

Hello @CompassFairs,

I am sorry to hear about your experience. We will need some more information to be able to help you with this scenario:

For macOS computers:

1) AISniffer file

- Close all Adobe applications

- Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location: Users/YOUR USERNAME/Library/Preferences/Adobe Illustrator #(version Number)Settings > AISniffer

2) System Report

- You can generate it from the Apple icon > About This Mac > System Report > Save to the desktop.

For Windows computers:

1. AiSniffer file:

- Close all Adobe applications.

- Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location:

C:\Users\%USERPROFILE%\AppData\Roaming\Adobe\Adobe Illustrator 27 Settings\en_US\x64

2. For the System Report, kindly follow these steps:

- Please press Windows Key + the letter "R" on your keyboard to bring up the Run command window

- Type "msinfo32" in the Open field and left-click OK

- While viewing the Microsoft System Information summary, go to File, then choose Save (Please do not use Export)

- Save your MSINFO32 report as "msinfo32.nfo" on your desktop to easily locate it after. It can take up to a minute to generate a report.

Kindly upload the files and screenshots of the error message to Google Drive/Dropbox/etc. and share a public link here or via DM so that we can investigate this further.

Looking forward to hearing from you.

Thanks,

Anubhav

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