Skip to main content
R
Rivkah5FC6
Known Participant
September 11, 2024
Question

System Compatibility Error - Nvidia

  • September 11, 2024
  • 2 replies
  • 1371 views

When i go on Illustrator it comes up with this system compatibility error, it says unsupported video driver. My illustrator is up to date. Does anyone know how to fix this?

This topic has been closed for replies.

2 replies

B
Community Expert
Bobby HendersonCommunity Expert
Community Expert
September 11, 2024

Is your notebook running the lastest NVidia Studio Driver (version 560.81 released 8/6/24)?

R
Rivkah5FC6Author
Known Participant
September 19, 2024

How can i see my Nvidia Studio Driver version?

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
September 19, 2024

Hello @Rivkah5FC6,

Thanks for reaching out. To find out the driver version installed, kindly check this NVIDIA help article (https://adobe.ly/3XsUSr3).


Would you mind confirming if you were able to locate the AiSniffer file from your system?

Looking forward to hearing from you.

Thanks,
Anubhav

Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
September 11, 2024

Hi there,

 

I’m sorry to hear you're having trouble. Could you please share more details, like your operating system and Illustrator version? Also, did this issue begin after a recent update on your machine? I’d like to help you resolve this as soon as possible.

 

Regards,

Srishti

C
CompassFairs
Participant
September 16, 2024

I have the exact same problem after updating Illustrator to latest version.. 

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
September 16, 2024

Hello @CompassFairs,

I am sorry to hear about your experience. We will need some more information to be able to help you with this scenario:

 

For macOS computers:

 

1) AISniffer file

- Close all Adobe applications

- Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location: Users/YOUR USERNAME/Library/Preferences/Adobe Illustrator #(version Number)Settings > AISniffer

 

2) System Report

- You can generate it from the Apple icon > About This Mac > System Report > Save to the desktop.

 

 

For Windows computers:

 

1. AiSniffer file:

- Close all Adobe applications.

- Navigate to the Illustrator Preferences folder and copy the AiSniffer file to the desktop from this location: 

C:\Users\%USERPROFILE%\AppData\Roaming\Adobe\Adobe Illustrator 27 Settings\en_US\x64

 

2. For the System Report, kindly follow these steps:

- Please press Windows Key + the letter "R" on your keyboard to bring up the Run command window

- Type "msinfo32" in the Open field and left-click OK

- While viewing the Microsoft System Information summary, go to File, then choose Save (Please do not use Export)

- Save your MSINFO32 report as "msinfo32.nfo" on your desktop to easily locate it after. It can take up to a minute to generate a report.

 

Kindly upload the files and screenshots of the error message to Google Drive/Dropbox/etc. and share a public link here or via DM so that we can investigate this further.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices