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Participant
January 19, 2024
Question

Task bar locking up

  • January 19, 2024
  • 3 replies
  • 194 views

Everytime I use Illustrator 2024, the top task bar locks up.  Everything else works fine and this has only been happening since the 24 update.  uninstalled/re-installed etc.  No luck

 

This topic has been closed for replies.

3 replies

Anubhav M
Community Manager
Community Manager
January 21, 2024

Hello @default8xlvim38oe73,

 

Sorry to hear about your experience. Would you mind trying to manually reset Illustrator's preferences and checking if it helps:

 

For macOS

• Close all Adobe applications.

• Go to the following locations

• ~/Library/Caches

• ~/Library/Application Support/Adobe

• ~/Library/Preferences

• Rename Adobe Illustrator, com.adobe.illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old, com.adobe.illustrator.old and Adobe Illustrator 28 Settings.old

• Launch Illustrator from the Creative Cloud.

 

Note: Location starting with this "~" sign indicates the User Library, which is hidden. So, you need to copy & paste the exact path in spotlight search or from Finder Menu > Go > Go to Folder > Paste the location in the dialog box like this:

 

For Windows

- Close all Adobe applications.

- Go to Location C:\Users\%USERPROFILE%\AppData\Roaming\Adobe

- Rename Adobe Illustrator and Adobe Illustrator 28 Settings folders to Adobe Illustrator.old and Adobe Illustrator - 28 Settings.old

- Relaunch Illustrator from Creative Cloud

 

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders in case you want to. The location is mentioned above.

 

Also, try running Illustrator under Safe Mode (Windows / macOS) and share your observations.

 

Looking forward to hearing from you.

 

Thanks,

Anubhav

Participant
January 19, 2024

Also Im referring to the top bar that has edit, object, view, window etc.

Monika Gause
Community Expert
Community Expert
January 19, 2024

The top task bar? Are you referring to the control panel?

 

Could you please describe more specific?

Participant
January 19, 2024

Not sure the exact title, the one that has edit, view, object etc.

Monika Gause
Community Expert
Community Expert
January 19, 2024

So you are referring to the menu bar.

 

Please tell us your system and the exact version number (you find that in About Illustrator)

What exactly is happening?

With a certain file?