Inspiring

Question

• Temporary disappearance of several texts (in the display) —> BUG?

Forum|Forum|2 years ago
January 25, 2024
2 replies
471 views

Hello -

I recently updated to the latest version of Illustrator (CC2023) on the MacBook PRO of one of my colleagues.
Since then, he's been noticing strange behavior when text disappears (erratically, hazily, …).

This happens when he switches from "preview" to "overprint preview" and/or when he zooms in/out, etc…

There are even characters here and there that appear outside the artboad and he can't select/delete them!

I opened these documents on my MacBook PRO (exact same configuration) and within a second, I saw where texts were missing, where outside the artboad it's telling me about characters it sees but can't delete.
However, after this second, the document is completely normal,
i.e. the display is correct (on my computer).

Any idea what this might be?

I've already emptied all the "CACHES" including those of the fonts, ...
Of course, we've already rebooted the machine, ...

Thanks, have a nice day

- Dimitri

Bug

This topic has been closed for replies.

D

dimitri_casAuthor

Inspiring

Hello -

It's a really annoying bug (if it is).

We have now trashed all prefs. from Illustrator, made all update we were able to do.

But nothing…

The problem is still there 🤬🤬🙎

Any other suggestions?

Thank you.

- Dimitri

Anshul_Saini

Community Manager

Hello @dimitri_cas,

I understand how frustrating this issue must be for you. To further investigate and assist you better, could you please provide some additional information?

Ensure that you are using the latest version of Adobe Illustrator (v28.1). If not, please update to the latest version and see if the issue persists.
Confirm the version in which the problematic file was initially created.
Let me know if this issue occurs with newly created files or if it's specific to certain existing files.
If the problem persists after updating, kindly share the problematic file with me. This will help our team to examine the file structure and identify any potential causes.

I appreciate your patience and cooperation in resolving this matter. If you have any other details or observations, please share them. Thank you!

Best,

Anshul Saini

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dimitri_casAuthor

Inspiring

Hello -

Thanks for your reply.

We had no other option (understand we were forced) to upgrade the CC2023 with the CC2024.

What we don't like… being in the production my colleagues don't need all the new features that Adobe offers

But as I just written, there was no other option…

Apparently and currently it seems to work.

Regards

- Dimitri

Monika Gause

Community Expert

What kind of texts are they? Path text?

Did you already reset the preferences?

Is any font management installed?

Does it happen with certain documents? Certain fonts?

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dimitri_casAuthor

Inspiring

Hello Monika -

Thanks for your reply.

Well we have found that it appears when thexts are on a path.

NO, we didn't yeat reset the prefs, I guess it will be the next step.

YES, we use Connect Fonts (latest verion to date v25.0.1).

NO, It appears almost (from now) in all documents.

NO, doesn't matters the font (ie. we have the issue with several fonts).

- Dimitri

Monika Gause

Community Expert

Several people have reported issues with path text and there are a couple of threads about it in this forum. I haven't followed up if there is a real solution for it.

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