Participant

Question

Text / Font

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I have a problem with Text/Font.
• When i save for web or export as.. "png/jpg lost some text/font"
• When i create outline some text/font lost from the file.
Pls fix as soon as possible. It's big problem for my job.

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RvdT

Legend

Perhaps that text/shape is set to 'overprint'.

Uncheck 'Overprint Fill'.

ps 'cholesterol' is spelled with one 'r'

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Monika Gause

Community Expert

They are all text on paths.

Has the file been created in an older version?

What happens when you move the text object with the arrow keys before exporting: just one step up and then down again?

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Ton Frederiks

Community Expert

Can you share an example Illustrator file?

You can attach .pdf files in this forum.

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P

PeurtAuthor

Participant

Sorry, I cannot send you the AI/PDF file because it's confidential.

However, I'll try to record some parts for you.

font problem001.mp4

I hope you can help me and my team resolve the issue in Illustrator.

Thanks.

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Anubhav M

Community Manager

Hello @Peurt,

We understand that encountering technical issues can be frustrating. Would you mind sharing more details, like the exact version of the OS/Illustrator, whether Illustrator behaves this way with all files, and re-uploading a screen recording of the problem (https://adobe.ly/3XRAX70), so we can investigate this further?

Looking forward to hearing from you.

Thanks,

Anubhav

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