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sabroow
sabroow
Participant
October 14, 2022
Question

Text Import Option

  • October 14, 2022
  • 3 replies
  • 505 views

I was saving a file in Illustrator 2022 when the electricity went out and my computer turned off. When I turned it on later and opened the file it had a "Text Import Option" error message. When I click "Ok" it opens a blank document.

This topic has been closed for replies.

3 replies

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
October 27, 2022

Hi @sabroow,

 

Thanks for sharing the file over the DM. I checked the file, and it is not recoverable. There is no content in the file's body; even the header & footer were missing. It seems Illustrator was unable to save the file before your computer turned off.

 

I would suggest you follow Monika's suggestion going forward of having multiple backups and saving more often.

 

Regards,

Anshul Saini

sabroow
sabroowAuthor
Participant
October 27, 2022

I was Take some of your time and attention, Thank you anyway.. 

Regards,

sabroow

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity Manager
    Community Manager
    October 22, 2022

    Hi @sabroow,

     

    Sorry for the delayed response. This error generally pops up when the file has gotten corrupted or opened directly from a network drive/ folder.

     

    Kindly update the discussion if you still need assistance with it. We'd be happy to help.

     

    Thanks & Regards,
    Anshul Saini

    sabroow
    sabroowAuthor
    Participant
    October 22, 2022
    Thank you so much Mr. @Anshul Saini, I'm grateful with this message
    Please would send me your mail for I'll send you this file, the illustrator file that is size on the disk is 6 MB, 
    I hope you succeed,
    Thanks & Regards,
    Larry G. Schneider
    Community Expert
    Larry G. SchneiderCommunity Expert
    Community Expert
    October 22, 2022

    Click on @Anshul_Saini to send a private message. Please include the email you have used to log on to this message.

    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    October 14, 2022

    Power Outage when saving will almost certainly lead to file corruption.

    Do you have a backup? If not, then why not?

     

    The most important step now is to develop a backup strategy. You need to save files often and you need to save different versions so that this will not throw you off track in the future.

     

    As for your file: maybe @Anshul_Saini can help you, but don't expect too much. They will try, but the power outage at this moment is just very very bad.

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