Skip to main content
leankiss15
leankiss15
Participating Frequently
October 11, 2023
Question

text to vector graphic does not work in Illustrator 2024 v28.0 getting error something went wrong

  • October 11, 2023
  • 12 replies
  • 19996 views

the new vector generation tool does not work, it loads the 3 options and when it finishes it says that something went wrong and the program slows down.

    This topic has been closed for replies.

    12 replies

    Show previous replies
    Ton Frederiks
    Community Expert
    Ton FrederiksCommunity Expert
    Community Expert
    October 11, 2023

    I see the same problem, no specific document, also with one of the default suggested text prompts.

      leankiss15
      leankiss15Author
      Participating Frequently
      October 11, 2023

      yes, the same thing happens with the defaults in an empty document and also try with a rectangle, only happens with the macbook in windows 10 anda perfect, with the macbook I get that red banner

      Anshul_Saini
      Community Manager
      Anshul_SainiCommunity Manager
      Community Manager
      October 11, 2023

      Hi @leankiss15,

       

      I'm sorry to hear you're experiencing issues with the new Text to Vector Graphics tool. To help you better, could you please provide more information?

      • Could you share a screenshot of the error message you receive? This will help us understand the specific issue you're facing.

      • Does this problem occur with all documents, or is it specific to certain files? If it's specific to certain documents, please let us know if there's a pattern or any common characteristics among them.

      • Can you also clarify the specific prompts or input you are using? This information will assist in troubleshooting the problem.

       

      With these details, we'll do our best to assist you in resolving the issue and getting the tool to work as expected.

       

      Best regards,

      Anshul Saini

        leankiss15
        leankiss15Author
        Participating Frequently
        October 11, 2023

        está en todos los documentos, cuando pongo generar cualquier prompt, sale el letrero generando y ves que esta generando las 3 alternativas, pero cuando llega al final no genera nada y dice "algo salió mal" y se bloquea el programa es tilda mucho cuando eso sucede, solo pasa cuando terminas de generar las 3 opciones, Esto está sucediendo en una MacBook con iOS Monterrey

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices