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hollys16820993
Inspiring
Jun 25, 2024 11:07 AM UTC
Answered

Text typing by itself, loads of X/boxes appear.

When I choose the Type Box tool, and click in the document to create a Type Box or simply place text, as soon as the box is created, it fills with X's/squares and goes off on it's own continually typing the X/square. I've tried changing font, but it always defaults back to Myriad pro as it's typing. Tried fiddling with some preferences, tried shutting the program and restarting - not sure what to do. Please help! 

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hollys16820993
hollys16820993Correct answer
Inspiring
Jun 25, 2024 1:11 PM UTC

Ok so after a lot of trying different things - I unplugged the keyboard and it seemed to fix it!

7 replies

hollys16820993
hollys16820993AuthorCorrect answer
Inspiring
Jun 25, 2024 1:11 PM UTC

Ok so after a lot of trying different things - I unplugged the keyboard and it seemed to fix it!

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Anubhav M
Community Manager
Community Manager
Jun 25, 2024 1:01 PM UTC

Hello @hollys16820993,

We understand that encountering technical issues can be frustrating. Would you mind resetting Illustrator's preferences as described in this article (https://adobe.ly/3zf3AAG) and checking if it helps?

 

Disclaimer: Please note that renaming preferences folders will remove all the custom settings, and Illustrator will launch with default settings. You can also save a backup of the folders, the location of which is mentioned above.


Also, try running Illustrator under Safe Mode (Windows / macOS) and share your observations.

Looking forward to hearing from you.

 

Thanks,

Anubhav

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hollys16820993
Inspiring
Jul 16, 2024 11:48 AM UTC

Hi, triedall that and doesn't work. I can sometimes fix it by using the laptop keyboard on a different program and going back to illustrator (I have a usb keyoard and mouse set up with 2 connecting monitors) but it just eventually keeps happening. This issue doens't happen with any other program including Adobe photoshop. 

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