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Participant
December 29, 2025
Question

The ability to disable AIRobin in Illustrator is now a necessity. Insane memory usage in background.

  • December 29, 2025
  • 3 replies
  • 282 views

I have never used the new ai tools available in Illustrator. However, in the background, they now eat up more ram than the program itself.

 

In an era where there is a massive, expensive, ram shortage, users can not endlessly add more ram to their workstations just to feed features that we are not utilizing. I currently have 32 GB on my workstation. I have never had this issue before. 

 

Please allow users to disable this feature or at the very least, cut off any background processes if these tools are not actively being used. 

 

dunnwithdesgn036_0-1767031051977.png

 

dunnwithdesgn036_1-1767031065748.png

 

 

3 replies

Mike_Gondek10189183
Community Expert
Community Expert
May 26, 2026

. Disable Background Saving

Disabling Illustrator’s background save features minimizes AIRobin’s memory usage:

  • Open Illustrator.
  • Go to Preferences > File Handling & Clipboard.
  • Uncheck Save in Background (and Export in Background if available).
  • Click OK and restart the application.

2. End the Process Manually

If AIRobin is still spiking your RAM, you can manually terminate it: [1]

  • Windows: Press Ctrl + Shift + Esc to open the Task Manager. Look for AIRobin.exe, right-click it, and select End Task.
  • Mac: Press Cmd + Space to open Spotlight and search for Activity Monitor. Search for "AIRobin" in the top right, select the process, and click the "X" (Force Quit) button in the toolbar. 

3. Rename or Delete the Cache

If the process is corrupt and lagging your system continuously, you may need to clear the preference folders: 

  • Fully close Illustrator.
  • Navigate to your Adobe Preferences folder (e.g., ~/Library/Preferences/Adobe Illustrator on Mac, or Users/[Username]/AppData/Roaming/Adobe/Adobe Illustrator on Windows).
  • Rename or move the AIRobin folders (or your main Adobe Illustrator Settings folder) to create a backup, then relaunch.

For a visual breakdown of how to locate and stop obstructive background processes and tool tips in Adobe Illustrator:

udderball
Inspiring
May 26, 2026

This may or may not be relevant to your issue, but I discovered some things while troubleshooting yesterday that I strongly suspect have been a major cause for the sluggishness & memory usage I've been experiencing. These steps have so far mostly sent memory usage back down to normal levels (been less than 24hrs). These may be Mac-specific, and for context I’m on 27.7 but leaving this here in case others are dealing with the same. 

  1. Despite having reset preferences multiple times over the last few months & years, and despite having ran Adobe Cleaner + uninstalled + reinstalled all Adobe apps, there were a number of very old/obsolete Adobe files on my system.
    1. Obsolete files in /Users/Shared: This contains the folders: Adobe, AdobeGCData, AdobeGCInfo, NGL. I deleted /Users/Shared/Adobe/NGL/.VU1JUmFuZG9tR3VpZEluY2FybmF0aW9u.dat and /Users/Shared/NGL/.VU1JUmFuZG9tR3VpZA.dat
    2. Obsolete hidden files in ~/Library/Application Support: The "last modified" dates on these ranged from 2022 to 2025. They included: .ACCC_Lock, .ADCS_Lock, .CCH_GrowthSDKHelper_Lock, .CCH_NGLW_Lock, CCH_UpdateNotifier_Lock, .CCH_UPI_Lock, COSY_Lock. I deleted all of these.
  2. Despite having granted full disk access to Creative Cloud, Illustrator, Indesign, and Photoshop, it seems Creative Cloud and/or associated apps did not have the permissions they wanted, and so were stuck in some kind of feedback loop where they made continuous failed attempts to reach Adobe servers. I am very opposed to granting so many far-reaching permissions, however I did methodically grant additional permissions to every possible Adobe app to try to resolve these issues. I granted the below permissions to any Adobe apps/services that weren't already added.
    1. Full Disk Access 
    2. App Management 
    3. Local Network 
Abhishek Rao
Community Manager
Community Manager
December 29, 2025

Hi @dunnwithdes!gn036,

 

Thanks for sharing this. I understand how concerning it is to see such high memory usage. To clarify, AIRobin is a background component used by Illustrator for Background Save and Background Export, which is why it can run even when you're not actively using AI features. You can read more about it here:
https://adobe.ly/4phRbjN

As a first step, please completely close Illustrator and restart your machine, then check if the memory usage comes down. If it doesn't, try manually resetting Illustrator preferences using the steps here: https://adobe.ly/3N7To3P. You can also follow this short video for a manual reset:
https://adobe.ly/4qsHmAi

If the issue still persists, please try removing Illustrator using the Creative Cloud Cleaner Tool and then reinstalling it via the Creative Cloud desktop app:
https://adobe.ly/49y4rMs

 

Please let me know how it goes after you've tested these steps.

Abhishek