Participant

Question

The account you signed in with does not have access to this file

Forum|Forum|16 days ago
April 14, 2026
4 replies
75 views

A week ago, Illustrator has started showing this message. The file was created on my account and using the same account ever since. What is going on?

Candeaje

Participant

Hello.. I got the same issue here, all of my working files are saved on clouds.. i can’t open any of them.
I’ve tried logging in and out many times, and even try the Full Disk Access and Enable CC library from System Settings. Please Help, I can’t do any work 😣

Anubhav M

Community Manager

Hello @Candeaje

I’m sorry to hear you’re having similar trouble with your Illustrator files. Would you mind trying the suggestions I have shared earlier (https://community.adobe.com/questions-652/the-account-you-signed-in-with-does-not-have-access-to-this-file-1557642?postid=7548081#post7548081) and let us know if it helps resolve the problem?

Looking forward to hearing from you.
Anubhav

Anubhav M

Community Manager

Hello @Candeaje

I’m sorry to hear the suggestions did not help. I have sent you a DM. Kindly check.

Anubhav

Anubhav M

Community Manager

Hello everyone,

I'm sorry to hear about your experience. Our product team is currently investigating this issue. Would you mind trying the following steps and letting us know if they help:

Go to System Settings > General > Login Items > Enable CC Library.
Relaunch Illustrator

If it's already enabled, remove it from the items, re-enable and then quit and relaunch the Creative Cloud Desktop app and Illustrator to see if it helps.

If the problem persists, try enabling Full Disk Access for the Creative Cloud Desktop app from system preferences, restart your computer and relaunch to see if it helps.

If the steps above failed, try the following steps and let us know how it goes:

Close all Adobe applications
Remove the Creative Cloud Desktop app, Core Sync, CC Library and Illustrator using the Creative Cloud Cleaner Tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html)
Reinstall the Creative Cloud Desktop application (https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html)
Reinstall and relaunch Illustrator

Looking forward to hearing from you.
Anubhav

JadeAMiles

Participant

I am having exactly the same issue. I am logged in to my account. Lots of my files say the account I am logged in to doesn’t have access to them. Even though the owner for the files is listed as the owner of the files. Did you get a fix for it? I’ve tried logging in and out and closing everything down etc

Anubhav M

Community Manager

Hello @rafakkuma,

I'm sorry to hear about your experience. Would you mind trying to sign out and then logging in back with the correct profile (https://adobe.ly/4cLXU2g) to see if it helps resolve the problem?

Looking forward to hearing from you.

Anubhav

mirjamm89087759

Participant

Hello, I have exactly the same problem. Have logged out and in againg but that does not help. It opens my photoshop files from the cloud but not the illustrator files. I can download them and then open them locally. Please let me know how to solve this.

Anubhav M

Community Manager

Hello @mirjamm89087759

I’m sorry to hear the suggestions did not help. I have sent you a DM. Kindly check.

Please don’t hesitate to reach out if you have more questions or need assistance. We’d be happy to help.

Anubhav

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