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Forum|Forum|8 days ago
April 23, 2026
3 replies
61 views

I am unable to access to all my files in Illustrator. It keeps saying I am not the owner when I am in fact the creator of those files! I have a lot of important files stored in the cloud but I can’t seem to access any of it. They show up in my files panel and everything but I just can’t open them.. My email is correct as I only have one account and I’m not even sharing my account with anybody.

This issue has been happening alot lately so can someone please help me out? I have tried uninstalling / reinstalling, logging in and out, I’ve tried everything and nothing works! Adobe can you please fix this issue?? it’s been affecting my work lately

Anubhav M

Community Manager

Hello @Rosie367 @lynnnnxd

I'm sorry to hear about your experience. Our product team is currently investigating this issue. Would you mind trying the following steps and letting us know if they help:

Go to System Settings > General > Login Items > Enable CC Library.
Relaunch Illustrator

If it's already enabled, remove it from the items, re-enable and then quit and relaunch the Creative Cloud Desktop app and Illustrator to see if it helps.

If the problem persists, try enabling Full Disk Access for the Creative Cloud Desktop app from system preferences, restart your computer and relaunch to see if it helps.

If the steps above failed, try the following steps and let us know how it goes:

Close all Adobe applications
Remove the Creative Cloud Desktop app, Core Sync, CC Library and Illustrator using the Creative Cloud Cleaner Tool (https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html)
Reinstall the Creative Cloud Desktop application (https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html)
Reinstall and relaunch Illustrator

Looking forward to hearing from you.
Anubhav

R

Rosie367

Participant

having the same problem

glad I could still download the file to computer