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Forum|Forum|1 year ago
February 7, 2025
1 reply
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Ive been designing on Illustrator for a little over a year, and just yesterday I noticed I couldnt open some of my older files, the fault comes up "Cant Open File, The account youve signed in with does not have access to this file, contact the owner for more info". Problem is, Im the owner obviously, I have signed in on my mums laptop while away to catch up only once, but this was when I very started designing. Designs I have created only recently, I have lost access to. I have tried logging in and out, and it hasn't worked. I know you can download them through creative cloud, But ill like to regain access. Is there any answers?

Monika Gause

Community Expert

WHen you access the files through a web browser using the account in which you created them, can you then download them?

L

LukedangerrAuthor

Participating Frequently

Do you mean like download via creative cloud? Cos yes it does work, but id
rather have access via my illustrator as Its 40 some files ive lost access
to

Monika Gause

Community Expert

You should be able to download them as .ai files and oif that is your only way to get them now, then I would just do that.

Or you can try and install an older version and see if it works in there. It's the weekend now and getting help from staff could get kind of difficult.

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